WHO TO USE FOR SERVICE RECOVERY IN FASHION E-TAILING: HUMAN OR E-SERVICE AGENTS?
Global Fashion Management Conference 2024 Global Fashion Management Conference at Milan (2024.07) p.428
Global Fashion Management Conference 2024 Global Fashion Management Conference at Milan (2024.07) p.93
Global Fashion Management Conference 2024 Global Fashion Management Conference at Milan (2024.07) pp.87-91
Global Fashion Management Conference 2024 Global Fashion Management Conference at Milan (2024.07) pp.65-69
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) p.394
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) pp.369-373
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) pp.311-316
EXPLORING MEASUREMENT OF SERVICE EXPERIENCE QUALITY FOR DIGITAL STREAMING SERVICE
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) p.121
HOW DOES THE SNS SERVICE QUALITY OF FASHION E-COMMERCE AFFECT CHINESE CONSUMER ENGAGEMENT?
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) pp.91-92
CONSUMER CANCELLATION BEHAVIOR ON ON-DEMAND SERVICE PLATFORMS WITH WEATHER CONDITION EFFECT
Global Fashion Management Conference 2021 Global Fashion Management Conference at Seoul (2021.11) p.48
THE INFLUENCE OF LIVE STREAMING SERVICE OF WEB CELEBRITY ON CONSUMER IMPULSIVE BUYING BEHAVIOR
Global Fashion Management Conference 2019 Global Fashion Management Conference at Paris (2019.07) p.700
SERVICE INNOVATION BEHAVIORS AND CUSTOMER LOYALTY
Global Fashion Management Conference 2019 Global Fashion Management Conference at Paris (2019.07) p.489
CONSUMER ACCEPTANCE OF SELF-SERVICE TECHNOLOGY IN FASHION RETAIL STORES
Global Fashion Management Conference 2019 Global Fashion Management Conference at Paris (2019.07) p.440
Global Fashion Management Conference 2017 Global Fashion Management Conference at Vienna (2017.07) pp.485-486
SUSTAINABLE VALUE CO-CREATION EXPERIENCE IN SOCIAL PLATFORM SERVICE
Global Fashion Management Conference 2017 Global Fashion Management Conference at Vienna (2017.07) p.393
SAFETY SERVICE QUALITY AND FRONTLINE JOB PERFORMANCE
Global Fashion Management Conference 2017 Global Fashion Management Conference at Vienna (2017.07) p.130
THE SERVICE MARKETING MIX EFFECT ON CUSTOMER EXPERIENCE AND CUSTOMER EQUITY IN THE SERVICE INDUSTRY
Global Fashion Management Conference Renaissance of Marketing and Management in Fashion (2015.06) pp.838-844
SERVICE QUALITY, SATISFACTION, BRAND ATTITUDE AND CUSTOMER EQUITY IN TRADITIONAL MARKET
Global Fashion Management Conference Renaissance of Marketing and Management in Fashion (2015.06) p.835
Global Fashion Management Conference Renaissance of Marketing and Management in Fashion (2015.06) pp.793-797