KOREASCHOLAR

DO PERCEPTIONS OF QUALITY, EQUITY AND VALUE IMPROVE CUSTOMER SATISFACTION AND TRUST? THE CASE OF PORTUGUESE BANKING SECTOR

Catarina Marques, Teresa Calapez, Nelson António, Margarida Ribeiro

Global Marketing Conference 2020 Global Marketing Conference at Seoul (2020.11) pp.984-985

THE INTERPLAY BETWEEN ROBOT DESIGN, CUSTOMER PERCEPTIONS AND SERVICE OUTCOMES: A FSQCA PERSPECTIVE

Hector Gonzalez-Jimenez, Yang Sun

Global Marketing Conference 2020 Global Marketing Conference at Seoul (2020.11) pp.234-237

CUSTOMER'S ACTIVE PARTICIPATION IN SERVICE AND ITS IMPACT ON PERCEPTIONS OF OWN PERFORMANCE

Sooyun Kim, Geebum Park, Sunmee Choi

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) pp.1121-1122

CAN COMPANIONS INFLUENCE CUSTOMER'S PERCEPTIONS OF SERVICE QUALITY?

Jingjing Li, Sunmee Choi, Jiyoung Kim

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) pp.365-366

MANAGEMENT OF CUSTOMER INTERACTIONS AS AN INNOVATIVE SOURCE FOR IMPROVING CUSTOMER PERCEPTIONS OF SERVICE QUALITY

Jiyoung Kim, Sunmee Choi

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.342

CUSTOMER PERCEPTIONS OF RELATIONSHIP MARKETING ORIENTATION: A COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE COMMERCIAL BANKS IN SRI LANKA

Dhanushanthini Yoganathan, Charles Jebarajakirthy

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) pp.216-228