KOREASCHOLAR

THE EFFECT OF SCRIPT CHANGE ON CONSUMERS’ ACCEPTANCE OF AUTOMATED FRONTLINE SERVICE ENCOUNTERS

Nguyen Phuong Bao Chau

Global Marketing Conference 2023 Global Marketing Conference at Seoul (2023.07) pp.546-550

CONSUMER PERCEIVED RISKS OF EMERGING SELF-SERVICE TECHNOLOGIES (SSTs)

Stefanie Sohn

Global Marketing Conference 2020 Global Marketing Conference at Seoul (2020.11) pp.1329-1334

INDIRECT CUSTOMER-TO-CUSTOMER INTERACTION IN TECHNOLOGY-BASED SELF-SERVICE

Zhongpeng Cao, Yanyan Zhang

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.1376-1377

EXPLORING THE INFLUENCE OF MULTIPLE TECHNOLOGY-BASED SELF-SERVICE CHANNEL EXTENSIONS ON CROSS-BUYING INTENTION

Michael, Chih-Hung Wang, Ya-Yun Tang

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.863

FRONTLINE EMPLOYEES’ BEHAVIOR IN SERVICE RECOVERY: THE COMBINATION CAUSES OF SELF-REGULATING PROCESS

Mo Zhang, Shengce Ren

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.31

EFFECTS OF TECHNOLOGY READINESS AND CONSUMER READINESS ON THE ADOPTION OF SELF SERVICE TECHNOLOGY

Hyeon-Sook Shim, Sang-Lin Han

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) pp.1101-1102