KOREASCHOLAR

USE OF ONLINE FEATURES FOR ONLINE COMPLAINT: IMPLICATIONS ON THE WELL-BEING OF CONSUMERS AND FIRMS

Yean Shan Beh, Laszlo Sajtos

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.708

THE IMPACT OF HOTEL EMPLOYEES’ EMOTIONAL INTELLIGENCE ON CUSTOMER COMPLAINT HANDLING

Ningning Xing, Lingling Xu, Henry Tsai

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.519

“WE’RE SORRY!” EFFECTS OF ONLINE COMPLAINT HANDLING ON OBSERVERS’ ATTITUDES

Wolfgang Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger

Global Marketing Conference 2016 Global Marketing Conference at Hong Kong (2016.07) pp.1456-1457