KOREASCHOLAR

ROLE OF HUMOUR USE AND HUMOUR ENDORSING CLIMATE IN AGED CARE SERVICE EMPLOYEES’ JOB STRESS AND SATISFACTION

Jenny (Jiyeon) Lee, Paul Patterson, Christine Mathies

Global Marketing Conference 2023 Global Marketing Conference at Seoul (2023.07) pp.834-835

CUSTOMER ORIENTATION, EMPOWERMENT AND HOTEL EMPLOYEES’ OCBS WITH ATTENTION TO CULTURE’S MODERATION

Emily Ma, Aaron Hsiao, Jing (Jessica) Gao

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.1301

ARE YOU IN(GAGED)? THE IMPORTANCE OF ENGAGEMENT AND EXPERIENCE ON EMPLOYEES AND ORGANIZATIONS' SUCCESS

Liliana Rodrigues da Costa, Sandra Maria Correia Loureiro

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.1235-1238

THE INFLUENCE OF FRONTLINE SERVICE EMPLOYEES’ PERCEPTION OF CUSTOMER INJUSTICE ON THEIR PERCEIVED PSYCHOLOGICAL CONTRACT VIOLATION

Lin Guo, Aadron Arndt, Chuanyi Tang

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.1175-1176

THE IMPACT OF HOTEL EMPLOYEES’ EMOTIONAL INTELLIGENCE ON CUSTOMER COMPLAINT HANDLING

Ningning Xing, Lingling Xu, Henry Tsai

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.519

DIFFERENCES BETWEEN CONSUMERS’ AND EMPLOYEES’ BRAND IMAGES OF A FOOD COMPANY

Miho Aizawa, Yasushi Kyutoku, Erina Yoshida, Yuko Minami, Ippeita Dan

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.387-391

THE STRENUOUS EFFECTS OF INNOVATION ON SERVICE EMPLOYEES

Vassiliki Grougiou, Stefanos Giannikis, Andreas Andronikidis

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.355

KEEP ME POSTED! CSR COMMUNICATION AND ITS IMPACT ON FAVORABLE EMPLOYEES´ OUTCOMES

Sarah Desirée Schaefer, Sandra Diehl, Ralf Terlutter

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.277-278

FRONTLINE EMPLOYEES’ BEHAVIOR IN SERVICE RECOVERY: THE COMBINATION CAUSES OF SELF-REGULATING PROCESS

Mo Zhang, Shengce Ren

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.31

MANAGING CUSTOMER INTEGRATION – THE CRUCIAL ROLE OF FRONTLINE EMPLOYEES

Julia Rugen, Christian Brock, Markus Blut

Global Marketing Conference 2016 Global Marketing Conference at Hong Kong (2016.07) p.1024

HOW DO MULTINATIONAL CORPORATIONS TRANSMIT SERVICE BRANDS TO THE LOCAL EMPLOYEES OF THE HOST COUNTRY? AN INTERNAL MARKETING MECHANISM APPROACH

Chan Hsiao, Yi-Hsuan Lee, Yuh-Ting Chih

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.2174

FRONTLINE EMPLOYEES AS IDEA COLLECTORS: AN EXAMINATION OF INDIVIDUAL-LEVEL AND FIRM-LEVEL ANTECEDENTS

David M. Woisetschläger, Debra Hanning, Christof Backhaus

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.818