KOREASCHOLAR

WHEN CONSUMERS READ HOW COMPANY HANDLES CUSTOMER COMPLAINTS ONLINE: THE INTERPLAY OF RETAILER RESPONSE AND AUDIENCE POWER

Ran Huang, Sejin Ha

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.1555

CUSTOMERS’ RESOURCE INTEGRATION PRACTICES FOR ONLINE COMPLAINTS

Yean Shan Beh, Laszlo Sajtos

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.1471

SUSCEPTIBILITY TO SOCIAL INFLUENCE: ITS EFFECTS ON ONLINE SERVICE RECOVERY BYSTANDERS

Wolfgang Weitzl, Clemens Hutzinger

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.119-120

DON’T MESS WITH THE SILVER SURFER – HOW TO DIRECT NEGATIVE CUSTOMER ONLINE COMPLAINTS INTO BENEFITS FOR THE RETAILER

Jan Breitsohl, Marv Khammash, Gareth Griffiths, Werner Kunz

Global Marketing Conference 2016 Global Marketing Conference at Hong Kong (2016.07) p.515

PERCEIVED JUSTICE AND ONLINE COMPLAINTS – AN ANALYSIS OF THIRD-PARTY REACTIONS

Maximilian Hausmann, Antje Niemann

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.126