KOREASCHOLAR

THE EFFECT OF CUSTOMER PARTICIPATION ON E-SERVICE QUALITY AND SATISFACTION

Thomas Fotiadis

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.1245-1247

CUSTOMERS’ CONTINUED USE OF CUSTOMER PARTICIPATION SERVICE FORMATS: A QUALITY TYPOLOGY AND THE IMPACT OF SOCIALIZATION

Sandra Streukens, Sara Leroi-Werelds

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.309

HOW TO DESIGN SERVICE INNOVATION PROCESSES:DEVELOPMENT OF THE PARTICIPATION QUALITY SCALE

Nils O. Ommen, Markus Blut, Christof Backhaus, David M. Woisetschläger

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.715

THE RELATIVE EFFECTS OF FIVE TYPES OF CUSTOMER PARTICIPATION BEHAVIORS ON PERCEIVED SERVICE OUTCOME QUALITY, SERVICE PROCESS QUALITY, AND CUSTOMER SATISFACTION

Jungyun Jeong, Junyong Kim

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) pp.678-679