KOREASCHOLAR

LET CHATBOTS HANDLE YOUR CASE! HOW PERCEIVED JUSTICE AFFECTS CUSTOMER FORGIVENESS AFTER SERVICE FAILURES?

Kaiwen Xue, Sven Tuzovic, Udo Gottlieb, Rory Mulcahy

Global Marketing Conference 2023 Global Marketing Conference at Seoul (2023.07) p.628

PERCEIVED JUSTICE AND ONLINE COMPLAINTS – AN ANALYSIS OF THIRD-PARTY REACTIONS

Maximilian Hausmann, Antje Niemann

Global Marketing Conference 2014 Global Marketing Conference at Singapore (2014.07) p.126