KOREASCHOLAR

WHEN FANDOMS RECOVER BOOKSTORES’ SERVICE FAILURE: THE CASE OF THE FRENCH MANGA MARKET

Sophie Luciano, Mathieu Alemany Oliver

Global Marketing Conference 2023 Global Marketing Conference at Seoul (2023.07) p.750

SERVICE RECOVERY AND BEHAVIOURAL INTENTIONS: THE MODERATING ROLES OF FAILURE SEVERITY, PERSONALITY TRAIT AND BRAND RELATED CONSTRUCT

Sarabjit Kaur Sidhu, Fon Sim Ong, Sathyaprakash Balaji Makam

Global Marketing Conference 2020 Global Marketing Conference at Seoul (2020.11) pp.1551-1555

IS AN APOLOGY ENOUGH TO RECOVER FROM A MOBILE APPLICATION SERVICE FAILURE? INVESTIGATING THE EFFECT OF PERCEIVED FIRM REMORSE AND CUSTOMER EMPATHY ON CUSTOMER COPING BEHAVIOR

Wen-Hai Chih, Kai-Yu Wang, Li-Chun Hsu, Wei-Ching Lin

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.1556

BACK TO THE ROOTS - THE INFLUENCE OF CHILDHOOD ENGAGEMENT ON HOSPITALITY SERVICE FAILURE EVALUATION

Marie-Christin Papen, Florian U. Siems, Werner H. Kunz

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.796

THE IMPACT OF COMPARATIVE PRICE ON CONSUMER TOLERANCE FOR SERVICE FAILURE

Hailong Yang, Yuanyu Zhang, Liangjing Che

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.572

EMOTION, COMPENSATION AND CUSTOMER ENGAGEMENT: EVIDENCE FROM LUXURY HOTELS IN CHINA

Doris Chenguang Wu, Namho Chung, Zhaohan Hua, Hee Chung Chung

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) pp.510-517

TESTING THE INFLUENCE OF INERTIA ON POST-RECOVERY BEHAVIOR

Christian Brock, Markus Blut, Heiner Evanschitzky

Global Marketing Conference 2018 Global Marketing Conference at Tokyo (2018.07) p.383

SUBCULTURAL DIFFERENCES OF SERVICE FAILURE RESPONSE: GRID-GROUP ANALYSIS

Yi Zhang, Mimi Li, Shangzhi Qiu

Global Marketing Conference 2016 Global Marketing Conference at Hong Kong (2016.07) pp.831-835

A GUIDE MAP TO THE TERRAIN OF CONSUMER COPING MECHANISMS IN A SERVICE FAILURE AND RECOVERY CONTEXT

Claire Haesung Whang, Hye-Young Kim

Global Marketing Conference 2016 Global Marketing Conference at Hong Kong (2016.07) pp.696-701