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서비스 배치 및 SPC 운영 전략 Overview of Operations Strategy for Service Layout and Statistical Process Control

최성운
  • 언어KOR
  • URLhttp://db.koreascholar.com/Article/Detail/245395
대한안전경영과학회지
제8권 제6호 (2006.12)
pp.109-118
대한안전경영과학회 (Korea Safety Management & Science)
초록

This paper proposes service layout strategy considering service characteristics by the use of benchmarking production system such as layout by P-Q chart, improvement tool, automated system, Toyota production system and lean production system. This paper represents operation methodology of statistical process control using control chart for service performance outcomes.

키워드
Service LayoutSPCControl Chart
저자
  • 최성운 | Choi, Sung-Woon