여성 관제사에 대한 민간 조종사의 항공교통 서비스 만족도 조사연구 A Study on airline pilot's satisfaction level of air traffic services provided by female air traffic controllers
신현삼, 유광의, 류경희
- 언어KOR
- URLhttp://db.koreascholar.com/Article/Detail/245729
대한안전경영과학회지
제11권 제4호
(2009.12)
pp.153-159
pp.153-159
대한안전경영과학회
(Korea Safety Management & Science)
초록
This study was conducted in search of the acceptance level of air traffic services from domestic airlines pilot's perspective in comparison with male controllers and female controllers. Pilots responded to the questionnaire that female ATC controllers are of significance to male controllers in terms of pronunciation, accuracy of English grammar, attitude and kindness. Besides, The ICAO aviation English proficiency level four test revealed that female controllers were found superior to male controllers in terms of rating scales of holistic descriptors.
저자