KANO모델을 기반으로 한 강의 만족도에 미치는 요인에 대한 분석 Analysis for the Factors that Influence College Student's Satisfaction of Teaching based on Kano Model
조용욱
- 언어KOR
- URLhttp://db.koreascholar.com/Article/Detail/246036
대한안전경영과학회지
제14권 제2호
(2012.06)
pp.205-212
pp.205-212
대한안전경영과학회
(Korea Safety Management & Science)
초록
Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.
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