카노모형을 고려한 품질특성 중요도 산정에 관한 연구 Determining the Importance of Quality Attributes with Kano's Model
조용욱
- 언어KOR
- URLhttp://db.koreascholar.com/Article/Detail/246172
대한안전경영과학회지
제15권 제2호
(2013.06)
pp.217-221
pp.217-221
대한안전경영과학회
(Korea Safety Management & Science)
초록
I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.
저자