KOREASCHOLAR

This paper reviewed the relationship between job stress and service quality, and the moderating effect of organizational justice in food service restaurant. Based on the responses from 209 employees, the results of multiple regression analysis appeared as follow; 1) job stress(insufficient job control, lack of reward, occupational climate, job insecurity, interpersonal conflict) partly effect negatively on all service quality factors(tangibility. reliability, responsiveness, empathy). 2) distributive justice and procedural justice partly effect positively on the relationship between job stress and service quality.

Abstract
 1. 문제제기 및 연구목적
 2. 이론적 배경 및 가설설정
  2.1 서비스품질
  2.2 직무스트레스와 서비스품질
  2.3 조직공정성과 직무태도
 3. 연구의 설계
  3.1 자료수집 및 분석방법
  3.2 변수의 측정
 4. 조사결과의 분석
 5. 결론 및 제언
 6. References
 저 자 소 개

• 안관영(상지대학교 경영학과) | Kwan Young Ahn Corresponding Author