PAVING THE WAY FOR SOCIAL CEOs: AN EXPLORATION OF USING SOCIAL MEDIA IN LEADERSHIP COMMUNICATION
- LanguageENG
- URLhttp://db.koreascholar.com/Article/Detail/315203
p.1405
According to industry reports, a CEO’s strong social presence has a tremendous impact on the company’s reputation and their own image. However, despite being considered as digital influencers, most C-suite leaders fail to establish their own personal brand online. This under-development leads to the following questions: What are CEOs currently doing with their social media and why are CEOs (not) using social media? Interviewing 16 Dutch CEOs, this study explores the impact of the leadership style (transactional or transformational) and leaders' perception of narcissism in online impression management on CEOs’ social media activities. By investigating these relationships, the research further clarifies CEOs’ leadership communication strategies on social media and establishes the drivers and barriers for social media engagement to pave the ways for interested social CEOs. The results suggest that leadership styles may detect the content strategies and motivations of social media usage. The activity level, however, is determined by the perceptions of self-image and degree of a narcissistic impression on using social media. With this finding, we propose CEO social media activities can be typified into four categories: thought leader, storyteller, professional networker and selective performer. Transformational leaders tend to emphasize on being accessible and transparent to their audience. When they are positive about being narcissistic on social media, they are more likely to be a storyteller where they strive for charismatic and authentic content building. Conversely, a more reserved transformational leader would be a selective performer where they only publicize their stories in front of a selected group of audience, mostly through internal platforms. On the other hand, transactional leaders tend to focus on professionalism and efficiency in using social media. The ones who see the benefits of social media and are confident in sharing their own ideas tend to be thought leaders among their professional networks. On the contrary, the reserved transactional leaders rather using social media to connect with their professional network to obtain information than broadcasting their own voices. The study provides insights in how CEOs formulate their leadership communication online; further research should continue exploring the impact of various strategies on corporate performance and stakeholder engagement.