KOREASCHOLAR

Individual safety is a fundamental concern. People generally try to avoid danger or mishaps in the workplace, and to consider safety as a primary condition for satisfactory employment and agreeable shopping experiences. Organizations can assure that workers, clients, the public, and the environment perceive that they are in safe environments by providing highly secure services.
Secure working environments and safety-focused human resource environments are essential antecedents to safe performance and outcomes. Dangerous workplace environments cause employees to feel stress and anxiety. Thus their performance decreases and accidents and injuries increase. Workplace safety is the most important factor influencing service and performance, especially for allowing frontline salespersons to focus on providing customer satisfaction.
In this study of workplace safety, we apply the service quality dimension to examine its relationship with employee perceptions of job satisfaction and their related job performance. We discuss theoretical and practical implications based on the results.

• Sang Jin Kim(Changwon National University, Republic of Korea)
• Hee Seok Woo(Changwon National University, Republic of Korea)
• Kyung Hoon Kim(Changwon National University, Republic of Korea)