고객 서비스 센터 모텔의 개발 - 제2차 TEFEN/IIE Graduate Student Competition 출품 자료에 근거
유우연, 김희동, 양재경
- 언어ENG
- URLhttp://db.koreascholar.com/Article/Detail/368433
대한안전경영과학회 학술대회
2002년도 대한안전경영과학회 추계학술대회
(2002.11)
pp.93-99
pp.93-99
대한안전경영과학회
(Korea Safety Management & Science)
키워드
목차
1. INTRODUCTION
2. MODEL DESCRIPTIONS
2.1 Current Model
2.2 Developed Model
3. MODEL DEVELOPMENT
3.1 Staff Scheduling System
3.2 Maintenance of the Developed Model
3.3 Knowledge Discovery System
3.4 Desired Customer Satisfaction Level
3.5 Scenarios Analysis
4. IMPLEMENTATION
4.1 OptStaff Software Development
5. CONCLUSIONS
2. MODEL DESCRIPTIONS
2.1 Current Model
2.2 Developed Model
3. MODEL DEVELOPMENT
3.1 Staff Scheduling System
3.2 Maintenance of the Developed Model
3.3 Knowledge Discovery System
3.4 Desired Customer Satisfaction Level
3.5 Scenarios Analysis
4. IMPLEMENTATION
4.1 OptStaff Software Development
5. CONCLUSIONS
저자