KOREASCHOLAR

Kano 분석 활용한 창조적 문제해결에 관한 방법제시 A Proposal on the Application of creative problem solving using Kano model

구희진, 김태영, 정윤정, 홍석수
  • 언어KOR
  • URLhttp://db.koreascholar.com/Article/Detail/368927
대한안전경영과학회 학술대회
2007년도 대한안전경영과학회 추계학술대회 (2007.11)
pp.121-133
대한안전경영과학회 (Korea Safety Management & Science)
초록

This paper suggest the methods when we solve problems by TRIZ before grasp of customer needs by Kano model. Recently, many companies are very interested in TRIZ such as Six Sigma. Especially, the company commences to use TRIZ for solving a lot of problems in which occur by products and services. But It will be happen a lot of time and costs to solve all problems completely. Finally, This paper helps more effective problem definition to avail Kano model for reducing time and costs at solving problems by TRIZ.

키워드
KanoTRIZCustomer needsProblem definition
목차
Abstract
 1. 서론
 2. 이론적 고찰
  2.1 Kano 모델
  2.2 TRIZ
 3. Kano 모델을 이용한 문제 정의 방법 제시
 4. 결론
 5. 참고문헌
저자
  • 구희진 | Ku Hee Jin
  • 김태영 | Kim tai young
  • 정윤정 | Jung Yun Jung
  • 홍석수 | Hong Seok Su