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신제품 개발 프로세스 사례 연구 -Kano 품질특성 및 고객만족 계수를 이용- Propose new product development process including using of Kano's attractive factor and Timko's customer satisfaction index

박노국, 이상복
  • 언어KOR
  • URLhttp://db.koreascholar.com/Article/Detail/369126
대한안전경영과학회 학술대회
2009년도 대한안전경영과학회 추계학술대회 (2009.11)
pp.83-97
대한안전경영과학회 (Korea Safety Management & Science)
초록

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

키워드
development of new products processKano's attractive quality factor methodTimko's customer satisfaction index method
목차
Abstract
 1. 서론
 2. 신제품 개발과정
 3. Kano 및 고객만족지수
  3.1 Kano 분석
  3.2 고객만족계수
 4. 신제품 개발 과정 제시
 5. 신제품 개발 실증
 6. 결론
 7. 참고문헌
저자
  • 박노국
  • 이상복