KOREASCHOLAR

A central focus area of this study is to investigate the distinctive way religion influences consumer behaviour in their consumption of brands by exploring the dynamics that take place when a brand transgression violates a religious norm. Specifically, the Halal consumption context was used in this study, where the brand transgression involved a breach by Halal-certified brands. This study applies the disconfirmation paradigm and posits that a brand transgression involving a violation of a religious norm, results in a unique disconfirmation of expectations that is beyond a consumer-brand relationship. Essentially, the present research explores trust levels and behavioural intentions after a brand transgression and the effectiveness of recovery strategies in mitigating the negative effects of a transgression. A scenario-based experimental approach was used to operationalise this research.

• Simran Kaur(Sunway University, Malaysia) Corresponding author
• Pervaiz Ahmed(Monash University, Malaysia)
• Chong Yit Sean(Monash University, Malaysia)
• Yunus Ali(Monash University, Malaysia)