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RESEARCH ON THE RELATIONSHIP AMONG EWOM, CUSTOMER LOYALTY AND RESISTANT TO INNOVATION
Jie Lu ZheJiang, Yang Sun ZheJiang
Language
ENG
URL
http://db.koreascholar.com/Article/Detail/400799
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Global Marketing Conference
2020 Global Marketing Conference at Seoul (2020.11)
pp.452-453
글로벌지식마케팅경영학회
(Global Alliance of Marketing & Management Associations)
Keyword
received negative ewom
resistance to innovation
customer loyalty
share negative ewom
Author
Jie Lu ZheJiang(SCI-TECH University, China)
Yang Sun ZheJiang(SCI-TECH University, China)