KOREASCHOLAR

A FRAMEWORK OF EMOTIONAL VALUE CO-CREATION IN AI-BASED CONCIERGE SERVICES FOR TOURISTS

Siddike Md Abul Kalam, Bach Quang Ho
  • LanguageENG
  • URLhttp://db.koreascholar.com/Article/Detail/401140
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Global Marketing Conference
2020 Global Marketing Conference at Seoul (2020.11)
pp.613-617
글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
Keyword
AIbased Chatbot, emotional value, service systems, service-dominant logic
Table Content
INTRODUCTION
REVIEW ON EMOTIONAL VALUE CO-CREATION
A PROPOSED FRAMEWORK OF EMOTIONAL VALUE CO-CREATION
RESULTS FROM ONLINE REVIEW ANALYSIS
DISCUSSIONS AND FUTURE RESEARCH DIRECTIONS
References
Author
  • Siddike Md Abul Kalam(Tokyo Institute of Technology)
  • Bach Quang Ho(The University of Tokyo)