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IS APOLOGY THE BEST STRATEGY TO MITIGATE ONLINE FIRESTORMS IN SOCIAL MEDIA?
Daniela Langaro, Helder Neves, Sandra Loureiro
Language
ENG
URL
http://db.koreascholar.com/Article/Detail/401898
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Global Marketing Conference
2020 Global Marketing Conference at Seoul (2020.11)
pp.1374-1382
글로벌지식마케팅경영학회
(Global Alliance of Marketing & Management Associations)
Keyword
online firestorm
social media crisis
crisis communication
Table Content
ABSTRACT
1) Introduction
2) Literature review
3) Methodology
4) Results
5) Conclusions
REFERENCES
Author
Daniela Langaro(ISCTE-IUL)
Helder Neves(ISCTE-IUL)
Sandra Loureiro(ISCTE-IUL)