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MAPPING CURRENT CONSUMER DECISION JOURNEYS USING REAL-TIME LONGITUDINAL ONLINE AND OFFLINE TOUCHPOINT DATA
Susana Santos, Helena Martins Gonçalves
Language
ENG
URL
http://db.koreascholar.com/Article/Detail/401899
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Global Marketing Conference
2020 Global Marketing Conference at Seoul (2020.11)
pp.1383-1388
글로벌지식마케팅경영학회
(Global Alliance of Marketing & Management Associations)
Keyword
consumer decision journey
online and offline touchpoints
multichannel
mobile
electronic mobile diaries
Table Content
EXTENDED ABSTRACT
State of the Art and Research Aims
Methodology
Results and Contributions
REFERENCES
Author
Susana Santos(ADVANCE/CSG, ISEG)
Helena Martins Gonçalves(ADVANCE/CSG, ISEG)