The effect of live commerce’s para-social interaction on satisfaction with the experience - Focused on the moderated mediation effect of self-image congruity - 라이브 커머스의 의사사회적 상호작용이 경험 만족도에 미치는 영향 - 자아 이미지 일치성의 조절된 매개효과를 중심으로 -
pp.719-737
Live-streaming commerce business is growing as the consumption of video content and Smartphone shopping increases. This study examines the following three aspects: whether para-social interaction influences perceived interactivity; whether seller trust affects satisfaction with the experience; whether relationships are controlled by a moderated mediator of self-image congruity. An online survey was conducted with 203 women aged 20-30 years. They were asked to respond to the survey after watching a beauty category live-streaming commerce broadcast. The results revealed that the para-social interaction had a significant effect on perceived interactivity, seller trust and satisfaction with the experience. The findings also indicated that the perceived interactivity and seller trust mediated the relationship between para-social interaction and satisfaction with the experience. Regarding the mediated moderation effect of self-image congruity, it was statistically significant between para-social interaction and perceived interactivity through seller trust. A higher level of consumer’s self-image congruity influenced the greater effect of para-social interaction on live commerce experience. This study makes important theoretical contributions to the para-social interaction in mobile commerce industry by emphasizing the mediating role of perceived interactivity and seller trust. This is achieved by examining the moderating effects of self-congruity on satisfaction with the experience. The results also verify the seller’s crucial role in live-streaming commerce market which leads to the consumers greater fulfillment.
I. Introduction
Ⅱ. Background
1. Live-streaming commerce
2. Para-social interaction
3. Perceived interactivity
4. Seller trust
5. Satisfaction with the experience
6. Self-image congruity
Ⅲ. Methods
1. Measures
2. Sample and data collection procedures
Ⅳ. Results
1. Participant characteristics
2. Confirmatory factor analysis
3. Direct effect analyses
4. Mediating effects results of perceived interactivity and seller trust
5. Moderated mediation effect of self-image congruity
6. Conditional direct effect of para-social interaction on satisfaction with the experience by self-image congruity
Ⅴ. Conclusion and Implications
References