KOREASCHOLAR

SHARING PERSONAL INFORMATION FOR CONNECTION: THE EFFECT OF SOCIAL EXCLUSION ON CONSUMER SELF-DISCLOSURE TO BRANDS

Jiyoung Lee, Andrew D. Gershoff, Jerry J. Han
  • LanguageENG
  • URLhttp://db.koreascholar.com/Article/Detail/422676
Global Marketing Conference
2023 Global Marketing Conference at Seoul (2023.07)
pp.600-601
글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
Abstract

While companies and brands have always collected and used customer data for multiple purposes, the advent of smart devices, Internet of Things (IoT), and big data has made it much easier to access and utilize consumers’ personal information. For consumers, however, such ease of access to their personal data and frequent cases of data breach have increased their concerns about data privacy (Harris & Associates, 1996; Milne et al., 2004). Nevertheless, consumers continue to share their personal information with companies and brands in the digital environment (Turow et al., 2015).

Author
  • Jiyoung Lee(University of Technology Sydney, Australia)
  • Andrew D. Gershoff(University of Texas at Austin, USA)
  • Jerry J. Han(Sungkyunkwan University, South Korea)