KOREASCHOLAR

Voice assistant devices (VADs), driven and improved by artificial intelligence, have been adapted for consumers (e.g., Hey Google and Alexa) and are widely used for their daily lives (Guha et al., 2022; Rabassa, Sabri, & Spaletta, 2022). Consumers benefit from the use of a VAD as it makes their daily lives more convenient, more comfortable, and simpler (Zierau et al., 2022). At the same time, companies can also benefit from interactions with VADs by collecting consumer-related data and storing it in large databases for marketing purposes (Guha et al., 2022; Rabassa et al., 2022).

• Minseong Kim(Louisiana State University Shreveport, USA)
• Jihye Kim(University of Kentucky, USA)