KOREASCHOLAR

ROLE OF HUMOUR USE AND HUMOUR ENDORSING CLIMATE IN AGED CARE SERVICE EMPLOYEES’ JOB STRESS AND SATISFACTION

Jenny (Jiyeon) Lee, Paul Patterson, Christine Mathies
  • LanguageENG
  • URLhttp://db.koreascholar.com/Article/Detail/422746
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Global Marketing Conference
2023 Global Marketing Conference at Seoul (2023.07)
pp.834-835
글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
Abstract

As the worlds’ population ages, more frontline employees (FLEs) will be required in the aged care industry. Notably, workers at residential aged care services are susceptible to workplace stress (Biggins, 2019) due to the long hours, low wages, and physical and emotional demands of helping the elderly and incapacitated (Proust, 2019). This poses challenges for the industry to manage the welfare of its employees.

Keyword
Frontline service employeesAged care servicesHumourHumour endorsing climateJob stressJob satisfaction
Author
  • Jenny (Jiyeon) Lee(University of New South Wales, Australia)
  • Paul Patterson(University of New South Wales, Australia)
  • Christine Mathies(University of New South Wales, Australia)