KOREASCHOLAR

USING CHATBOT IN CUSTOMER SERVICES CONTEXT – A SYSTEMATIC REVIEW

Wut Tai Ming
  • LanguageENG
  • URLhttp://db.koreascholar.com/Article/Detail/442722
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Global Marketing Conference
2025 Global Marketing Conference at Hong Kong (2025.07)
p.645
글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
Keyword
ChatbotCustomer ServicesSystematic Review
Author
  • Wut Tai Ming(The Hong Kong Polytechnic University, Hong Kong)