Modern consumers have significantly changed their shopping patterns, so that retailers must employ competitive and innovative strategies to counter the many new types of stores such as outlets offering premium services. In addition, customers have become smarter shoppers, refusing to pay more because of brand loyalty, especially when service and price differences have diminished. This study is an analysis of consumer shopping behavior in an effort to find effective marketing strategies to appeal to consumers who shop in outlet stores. Previous research has shown that shoppers may be clustered according to whether they are oriented toward convenience, brands, hedonism, economics, or trends. Different consumer types have different attitudes toward retailer types and also vary in their retailer loyalty. Some types have strong customer loyalty to outlet stores, but others do not. In this study, we examine the relationship between consumer attitude toward the outlet store and retailer loyalty according to consumer shopping types. Hedonism-oriented and economics-orientated consumers are expected to have more interest in outlet shopping than are brand-oriented consumers.

• Minjae Seo(Changwon National University)