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INFLUENCING FACTORS OF CUSTOMER EQUITY: IMPLICATIONS IN SUSTAINABLE MARKETING

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  • URLhttps://db.koreascholar.com/Article/Detail/298807
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글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
초록

There are amount of researches study about corporate competition sustainability, find the way to survive in the competition. But sustainable development has been launched for many years. Sustainable marketing aims to balance among economic, environmental, and social goals. Marketing methods of one company should be innovated with fast development. Marketing practitioners and researchers should follow the idea to sustainable marketing base on the hot issue of sustainable issue. Because sustainable marketing can increase firms’ profit and improve the environment such as nature environment and society.

Customer equity is the sum of customer lifetime value, comes from value creation based on profits, costs, cash flow, customers, and customer relationships. Customer equity has been defined as value of future profits that might be acquired from customers, excluding corporate costs (Berger & Nasr, 1998), as profits created when companies allocate resources appropriately to acquire and retain customers (Blattberg & Deighton, 1996), and as the sum of all customers’ discounted lifetime value (Lemon et al., 2001).

In this research studied the relationship between sustainable marketing and customer equity. Customer equity has been the key for companies’ sustainable competitive advantage. The company can make proper marketing strategy with customer equity which can both satisfy consumers and make a profit for the company (Lemon et al., 2001). Also test customer attitude to sustainable marketing in different culture. Based on the results this study gave both academy and practice implications.

저자
  • Yang Sun(Yonsei University)
  • Tony C. Garrett(Korea University)
  • Eunju Ko(Yonsei University)
  • Kyung Hoon Kim(Changwon National University)