This empirical study examines the execution level for total quality control based on general and oriental medical service industries. This empirical study verifies a theoretical model that TQM execution level shows differences between oriental and general medical service institutes. This empirical study also verifies the relationship among TQM practices, internal employees" satisfaction, and external customer satisfaction. The methodology employed for this study was field survey using questionnaires which were distributed to physicians, nurses, medical technicians and other administrative staffs in 11 medical service institutes in Seoul. Analysis methods of this study used SPSS 10.0 WIN program.

ABSTRACT 
Ⅰ. 머리말 
Ⅱ. 선행연구의 고찰 
Ⅲ. 연구조사방법 
Ⅳ. 실증분석 
Ⅴ. 결론 및 시사점 
참고문헌

• 이돈희 | Don-Hee Lee
• 정승환 | Soong-Hwan Chung
• 박종암 | Jong-Am Park