Advanced web technologies enable consumers can create and exchange the content in various social media platforms (SMPs). As an interactive communication channel, SMPs serve as a new and updated form of online community where consumers and companies benefit from each other. Due to its minimal threshold in cost and skills necessary for accessing these SMPs, consumers use SMPs to acquire information in addition to seeking for socialization, which affect a purchase decision making process (Wang, Yu, and Wei, 2012). With various benefits of using SMPs among consumers, product reviews and photos posted by the customers in SMPs perform as an emerging type of endorsement to other users of SMPs. Individuals who actively share and disseminate the such product/service related-contents often become micro-celebrities among SMPs users. According to DiSilvestro (2016), customers no longer trust advertising created by brands, but they prefer to reply on reviews via SMPs, and in fact, 67% of consumers visit SMPs to reviews generated by other customers. In this regard, increasing number of brands tries to find influential micro-celebrities to build positive brand image and provide meaningful customer engagement which potentially increase sales in the end (Khamis, Ang, and Welling, 2016). Despite the increasing popularity of SMPs and influencers to brands, marketers struggle to measure their returns on investment, such as customer retention and increased customer lifetime value (Hennig-Thurau et al., 2010). Thus, a focal interest of this study is the role of a sense of community in building participants’ positive relational outcomes for a given brand that implementing the promotional activities via SMPs (Hudson et al., 2016).

ABSTRACT
 Literature Review and Hypotheses Development
 Research Method
 Results
 Discussion and Implications
 References

• Lyu(The University of Tennessee, USA)
• Kim(Kent State University, USA)