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Impact of Destination Image and Satisfaction on Tourist Loyalty: Mountain Destinations in Thanh Hoa Province, Vietnam KCI 등재 SCOPUS

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한국유통과학회 (Korea Distribution Science Association)
초록

The study aims to assess the impact of destination image, satisfaction and loyalty of tourists at mountain destinations in Thanh Hoa province, Vietnam. The study involves questionnaire surveys and multivariate data analysis methods (Cronbach Alpha test, EFA, CFA, SEM). Research results from 500 tourists in the mountain destinations of Thanh Hoa province demonstrate that all factors have imposed a positive impact on tourist satisfaction, specifically: The most influential factor is Natural features, followed by Human factors while the least influential factor is Infrastructure; On the other hand, research results also demonstrate that satisfaction has a substantial impact on tourist loyalty. Based on the research results, we also proposed some key solutions to enhance the destination image, thereby contributing to increased satisfaction and loyalty of tourists, including: (i) Promoting Natural Tourism Resources. (ii) Raising Awareness of Environmental Protection. (iii) Building Local Cultural Identity. (iv) Building Exclusive Tourist Products. (5) Strengthening the Support of Local Authorities for Tourism Activities. (vi) Developing a Price Policy.

목차
Abstract
1. Introduction
2. Literature Review
    2.1. Destination Image and Constituent Factors
    2.2. Tourist Satisfaction
    2.3. Tourist Loyalty
    2.4. Correlation between Destination Image andTourist Satisfaction
    2.5. Correlation between Tourist Satisfactionand Destination Loyalty
3. Research Methods and Materials
    3.1. Research Models and Hypotheses
    3.2. Description of Study Data
4. Results
    4.1. Descriptive Statistics
    4.2. Assessment of the Impact on TouristSatisfaction
5. Recommendations
    5.1. Promoting Natural Tourism Resources
    5.2. Raising Awareness of EnvironmentalProtection
    5.3. Building Local Cultural Identity
    5.4. Building Exclusive Tourist Products
    5.5. Strengthening the Support of LocalAuthorities for Tourism Activities
    5.6. Developing a Price Policy
References
저자
  • Hoang Ba Huyen LE(Faculty of Economics and Business Administration, Hong Duc University) Corresponding Author
  • Thi Binh LE(Faculty of Economics and Business Administration, Hong Duc University)