This study aimed to improve the level of satisfaction and service quality of a forest experience education program for vulnerable social groups by administering a survey problems of the program and suggested improvements. 428 participants in the program. Reliability analysis of the survey yielded values of, Cronbach’s α value was higher than 0.8 for all items, indicating very high reliability. Importance-performance analysis (IPA), a method of measuring and comparing the degree of satisfaction, found two factors: “first need for correction” which included “diversity of programs” and “professionalism of programs”; and “the need for sustained effort” which included “benefits of programs”, “the role of program instructors” and “the interest of programs”. Previously, forest experience education focused on programs involving base expansion and promotion, or quantitative expansion education. Therefore, this study is meaningful in providing basic data on forest experience education for vulnerable social groups.

Abstract
1. 서 론
2. 연구 방법
    2.1. 전북대학교 학술림 숲체험교육 프로그램
    2.2. 설문조사 대상
    2.3. 설문문항
    2.4. 신뢰도분석
    2.5. 중요도-만족도 분석
3. 결과 및 고찰
    3.1. 신뢰도분석
    3.2. 일반현황
    3.3. 중요도-만족도 분석
4. 결 론
REFERENCES

• 이상현(전북대학교 산림환경과학과) | Sang-Hyun Lee (Department of Forest Environment Science, Jeonbuk National University) Corresponding Author
• 최용락(전북대학교 임학과) | Yong-Lak Choi (Department of Forestry, Jeonbuk National University)
• 박희정(전북대학교 임학과) | Hee-Jung Park (Department of Forestry, Jeonbuk National University)
• 고병준(전북대학교 임학과) | Byung-Jun Ko (Department of Forestry, Jeonbuk National University)
• 박세익(전북대학교 임학과) | Se-Ik Park (Department of Forestry, Jeonbuk National University)