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THE EFFECT OF CSR NEWS REPORTS ON CUSTOMER’S PERCEPTION

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  • URLhttps://db.koreascholar.com/Article/Detail/422124
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글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
초록

Even though more than half a century has passed since the concept of Corporate Social Responsibility (CSR) emerged, many people still have an interest in CSR. According to a survey, eighty-seven percent of American consumers said they would purchase a product produced by a corporation that supported at least one specific social issue. Also, more than three-quarters (76%) would refuse to buy a product if they found out the company endorsed the issue contrary to their beliefs. These numbers align with consumers’ intent to purchase or boycott based on CSR commitment. Do CSR activities affect sales? Many studies have been conducted to answer this question in the academic field, but the results have not been consistent. Some articles reported that CSR activities positively impact the firm’s various aspects, including financial performance. But other studies reported that the impact of CSR on firms’ performance is unclear or even harmful.

저자
  • Youseok Lee(Myongji University, Republic of Korea)
  • Junhee Seok(Chungnam National University, Republic of Korea)
  • Jongdae Kim(Seoul National University of Science and Technology, Republic of Korea)