대한안전경영과학회지 제19권 제2호 (p.107-115)

KANO 모델을 활용한 기계생산관리 분야 대학교육과정 만족도 요인 분석에 관한 실증적 연구

A Empirical Study on Satisfaction Factor Analysis for College Mechanical Production Manager Curriculum Based on KANO Model
키워드 :
National Competency Standards,Mechanical Production Manager,KANO Analysis.

초록

As the industrial society develops, the management of the production line becomes more and more important. There are also diversifying Management methods by industry. In addition, National Competency Standards (NCS) have also been developed. As a result, It has been created standards for each job and provide education and training standards for industrial production management tasks. Customer satisfaction is an ever-growing concern of management throughout the world. In addition, Colleges are focusing on vocational education. Because of the opening of the education market, They are competing in various ways. And, To survive in this competition. They are making great efforts to improve the lecture satisfaction. If education is regarded as an industry, it can be classified as a representative service industry. Because it is formed as a perfect competition between colleges. And then in this paper, This will focus on the mechanical production Manager duties of industrial engineering department related NCS. This study also conducted empirical studies to analyze factors affecting the curriculum using the KANO analysis.