한국식품영양학회지 Vol. 31 No. 1 (p.70-79)

부산지역 중․고등학교 조리종사자의 직무변인이 직무소진과 직무관여 및 이직의도에 미치는 영향

The Effects of Job Characteristics on Job Burnout, Engagement and Turnover Intention of Middle and High School Foodservice Employees
키워드 :
school foodservice employee,job characteristic,burnout,engagement,turnover intention

목차

Abstract
서 론
연구대상 및 방법
  1. 연구대상 및 방법
  2. 연구내용
  3. 자료분석
결과 및 고찰
  1. 대상자의 일반사항
  2. 조리종사자의 직무변인
  3. 조리종사자의 직무소진과 직무관여
  4. 조리종사자의 이직의도
  5. 직무변인, 직무소진 및 직무관여 간의 상관관계
  6. 직무변인이 직무소진, 직무관여 및 이직의도에 미치는영향력
  요약 및 결론
  References

초록

The purpose of this study was to obtain data on the contribution of job characteristics (work, autonomy, reward, community, fairness, value) towards job burnout (emotional exhaustion, cynicism), job engagement (vigor, dedication, absorption) and turnover intention in school foodservice employees. Typically, 594 school foodservice employees in the Busan area participated in our survey. Workload (β=-0.512, p<0.001) had the highest negative influence on emotional exhaustion, whereas reward (β=-0.216, p<0.001) and community (β=-0.214, p<0.001) had the highest negative influence on cynicism. Community (β=0.305, p<0.001) and workload p<0.001) had the highest positive influence on vigor. Community (β=0.261, p<0.001) and (β=0.238, p<0.001) had the highest positive influence on dedication. (β=0.287, p<0.001) and community (β=0.224, p<0.001) had the highest positive influence on absorption. Workload (β=-0.195, p<0.001) and community (β=-0.182, p<0.001) had the highest negative influence on turnover intention. Overall, the results show that job characteristics are very important factors affecting foodservice employee’s burnout, engagement, and turnover intention. So should try to reduce the employees’ workload and increase the rewards for them along with activating communication among each other. Key words: school foodservice employee, job characteristic, burnout, engagement, turnover intention