산경연구논집 (IJIDB) Vol. 10 No. 1 (p.39-49)

Investigating Utility, Attitude, Intention, and Satisfaction of Skill-Sharing Economy

키워드 :
Skill-sharing Economy,Utility Factors,Attitude,Intention to Use,Satisfaction

목차

Abstract
1. Introduction
2. Literature Review
  2.1. Development of the Sharing Economy
  2.2. Skill-sharing
3. Theoretical Background
4. Hypothesis Development
  4.1. Transaction Utility on Attitude
  4.2. Social Utility on Attitude
  4.3. Sustainability Utility on Attitude
  4.4. Emotional Utility on Attitude
  4.5. Economic Utility on Attitude
  4.6. Trust Utility on Attitude
  4.7 Effects of Attitude, Intention, Satisfaction andLoyalty
5. Methodology
6. Data Analysis
  6.1 Potential and Actual Demand Side GeneralSkill-Sharing
  6.2. Potential and Actual Demand Side SpecialSkill-Sharing
  6.3. Potential and Actual Supply Side GeneralSkill-Sharing
  6.4. Potential and Actual Supply Side SpecialSkill-Sharing
  6.5 Demand and Supply Sides: Potential Customers
  6.6. Demand and Supply: Actual Customers
7. Results
  7.1 Major Findings
  7.2. Additional Findings
8. Conclusion
Reference

초록

Purpose - Previous studies examined effects of sharing economy in the fields such as accommodation and automobile sector, while there are lack of researches in the field of skill-sharing economy. By classifying skill-sharing into general and special skill-sharing, this study explored effects of variables such as transaction utility, social utility, sustainability utility, emotional utility, economic utility, and trust utility, on attitudes, intention, satisfaction, and loyalty of demand (i.e., customers) and supply (i.e., providers) sides, potential, and actual customers.
Research design, data, and methodology - Data were collected via both online and offline surveys. This study applied factor analysis and multiple regression analysis for findings.
Results – Results show that utilities for general suppliers’ skill-sharing are significant than other cases. Among utilities, this study found that trust utility shows significant for the cases of special customers’, general suppliers’ and special suppliers’ potential skill-sharing. The results implies that trust is crucial in the transaction of the sharing economy.
Conclusions – Enhanced managerial systems help resolve issues on the sharing economy. This study provides implications what are positive effects of skill-sharing economy and recommends proper establishment of the sharing economy.