Companies adopted a program called Six Sigma, in order to make fundamental changes in the way the company operated to fulfill customers' expectations. Six Sigma reduces the occurrence of defects. This approach derives the overall process of selection the

Companies adopted a program called Six Sigma, in order to make fundamental changes in the way the company operated to fulfill customers' expectations. Six Sigma reduces the occurrence of defects. However, in the course of Six Sigma process steps, companies are in the face of problems. This study is to solve the problems using TOC(Theory of Constrains). As a specific case, we review Six sigma's Define phrase. We apply TP(Thinking Process) of Toc for Define Phrase.

6시그마 품질경영 활동은 고객관점에서 품질의 결함을 찾아내고 이를 향상시킴으로써 고객만족과 수익향상에 큰 기여를 해왔다. 그러나 품질경영 활동을 추진함에 있어 추진에 장애가 되는 요소들이 나타나고 있고 이러한 장애들을 해소할 수 있는 방안이 필요하다. 본 논문에서는 시스템 사고를 추구하는 경영전략 철학인 TOC(Theory of Constraints)를 6시그마 품질경영 활동에 적용하여 장애요소 해소에 기여할 수 있음을 보인다.