Total Quality Management(TQM) is the source of competitive advantage for the enterprise faced with the dynamic change of the environment as the customer satisfaction era, unlike the past marketing era. It can have an effect on the strategical choice of the enterprise and becomes a new spotlight of management strategy in business administration recently with various techniques of organizational innovation, such as business re-engineering, benchmarking and so on. The TQM which has an essential part of a Risk Response Process is recognized as strategic aspects in Risk Management. TQM means the total management system that realizes management philosophy of customer satisfaction through continuous improvement and innovational thoughts on the basis of top-management＇s leadership and employees＇ involvement, policy of quality management, customer focus, development of human resources, empowered work forces, and supplier relationships. The data investigating the business performance effect of active factors in TQM based on the shipping firms were collected from 250 shipping firms in Korea by the use of questionnaire method and personal interviews at the selected samples.

최근에는 수요자 요구의 다양화, 전문인력의 부족, 고임금화, 열악한 작업장에서의 작업기피 현상 등의 영향으로 인해 생산 및 물류의 자동화가 활발히 추진되고 있다. 생산 및 물류시스템의 자동화가 진전됨에 따라 전체 시스템의 물류합리화에 중요한 역할을 담당하는 자동창고 시스템에 대한 설비관리 체계 구축이 필요하게 되었고, 그 일환으로 본 연구에서는 자동창고에 대한 예방보전 및 원인진단을 지원하는 자동창고의 예방보전 및 진단시스템을 개발하였다. 특히 자동창고의 이상을 진단하는데 과거의 트러블내용을 사례로 등록시키고, 전문가가 문제해결에 사용한 경험데이타, 즉 조사항목, 조사결과 및 대처내용을 진단용 사례기반 추론베이스로 구축하여 활용하는 사례기반추론(Case Based Reasoning)방법으로 접근시켰다. 또한 자동창고시스템의 예방보전, 사후보전, 이력관리 기능을 수행할 수 있는 운영소프트웨어를 개발하였다.

The purposes of this study were to (a) measuring attitude and satisfaction of Yonsei university students towards contracted vs. rented university foodservices, (b) determine university students' overall satisfaction & perception regarding the factors improved towards university foodservice and (c) provide recommendation on marketing strategies for university foodservices. Questionnaires were hand delivered to 600 Yonsei University students by designated coordinators. A total of 549 questionnaires were usable; resulting in an 93% response rate. The survey was conducted between October 12 to October 18, 1995. Statistical data analysis was completed using the SAS Programs for descriptive analysis, T-test, χ2-test, ANOVA, Factor Analysis and Stepwise Multiple Regression. The results of this study can be summarized as follows: 1. Performance mean score for contracted foodservice management in terms of food, menu, price, hygiene, facilities was higher than for rented foodservice management. 2. The average satisfaction score for contracted foodservice management in terms of price was lower than for rented foodservice management. There was no gap between contracted foodservice management and rented foodservice management in overall satisfaction score and price satisfaction score. 3. Perception regarding the factors improved of thirteen factors to be improved except operating hours, waiting time, price, food quantity were perceived as better by students. 4. Perception regarding the factors improved have correlation with foodservice qualify attribute's performance. 5. According to multiple regression analysis, 92.05% of the variance in respondents' satisfaction score could be explained by procedure after meal, purchasing procedure, operating hours, availability of breakfast, waiting time, atmosphere, price, facilities, service endeavor to survey satisfaction in foodservice, availability of kitchen and wall space, portion size, taste of food, change of cafeteria name, the number of seats, and variety of menu.

The purposes of this study were to: (a) identify college students' patronage behaviors, (b) develop an instrument measuring the attitudes of University Students towards university foodservices management practices, (c) determine university students' attitude towards the four types of university foodservices, and (d) provide recommendations on marketing strategies for university foodservice. Questionnaires were hand delivered to 600 Yonsei University students by designated coordinators. A total of 549 questionnaires were usable; resulting in an 93.3% response rate. The survey was conducted between November 28 to December 4, 1995. Statistical data analysis was completed using the SAS Programs for descriptive analysis, T-test, χ2 test, ANOVA, Factor Analysis and Stepwise Multiple Regression. Most (88.3%) of students were patronizing university foodservices for lunch. Underground student foodservice (40.1%) and Restaurants outside the campus (33.7%) were primarily used for lunch and dinner respectively. Eighty six percent of university students had 1 to 2 meals per day at university foodservices. The reasons given by students for patronizing university foodservices were as follows: location, time, price, menu, taste. Most of the respondents were least satisfied with hygiene, taste, menu and atmosphere. Data indicated strong support for eight priori dimensions in terms of food, menu, atmosphere, hygiene, employee attitude, facilities and convenience. After the factor analysis, price, fast service and foodservice location attributes were rearranged, combined and created a new dimension called as 'access'. Three dimensions in terms of menu, hygiene, convenience were important to students although performance was perceived as poor through importance-performance analysis. Most of students were not satisfied with all four types of university foodservices. In terms of food quality and price which university foodservices offer, most of respondents were moderately satisfied. According to multiple regression analysis, 93.31% of the variance respondents' satisfaction score could be explained by food, menu, price, atmosphere, hygiene, employee attitude, facilities, and convenience dimensions.

12주간의 복합운동프로그램이 노인의 스트레스와 자율 신경계 활성도에 미치는 영향을 규명하는데 있다. 방법: 연구대상자들은 65∼75세의 노인 14명으로 7명의 노인을 대상으로 복합 운동프로그램을 7명의 노인을 대 상으로 걷기 운동을 12주 동안 주 2회 실시하였다. 중재를 실시하기 전과 12주 후의 평가 결과를 분석하였다. 자 료 분석 방법은 SPSS 23.0 프로그램을 이용하여 t-검정, 반복측정 분산분석으로 분석하였다. 결과: 복합 운동프로 그램 그룹의 경우 12주 후 스트레스 저항도와 전체 자율신경 활성도에서 유의한 증가를 보였다. 비록 지각된 스 트레스와 신체수행능력 점수에서 대조군과 유이한 차이를 보이지 않았지만 복합 운동프로그램 그룹에서 중재 후 유의한 개선을 보여 긍정적인 양상을 볼 수 있었다. 결론: 이러한 연구결과를 통해 노인들의 자율 신경계 활성도 를 높여 심혈관계 질환을 예방하기 위한 운동 프로그램으로 복합 운동 프로그램을 제안한다.

석탄은 탄화정도에 따라 고품질의 무연탄 및 역청탄(Hard coal)과 아역청탄과 갈탄(Brown coal)으로 크게 분류한다. 무연탄은 고정탄소 함량(85~95%)과 발열량이 높고 수분함량이 낮아 화력발전소 및 연탄 재료로 활용된다. 하지만 저품위 석탄은 발열량이 4,000~6,000kcal/kg으로 낮고, 수분 함량이 30~70%로 높으며, 산소 관능기가 함유된 탄화수소가 높으므로 자연발화 위험성이 높은 등 많은 단점들 때문에 전체 석탄매장량 중 약 절반가량(45%)이나 되지만 상당량이 채굴되지 않고 남아있다(2007, 세계에너지 위원회). 본 연구에서는 풍부한 매장량을 가진 갈탄 등의 고 수분 저급석탄으로부터 바이오메탄을 생산하고자 생물학적 분해효율을 증가시키기 위하여 펜톤산화 및 고전압펄스(High voltage electrical pulses) 전처리를 수행하였다. 실험을 위하여 호주산 갈탄, 캐나다산 갈탄, 러시아산 이탄을 이용하였으며, 펜톤산화 전처리는 석탄을 1mm이하의 입자로 분쇄하여 H2O2/Fe2+비를 75%, 30, 15, 10, 7.5%로 주입하여 120rpm에서 Jar-Tester로 1시간 반응시켰다. 고전압전기충격 전처리는 펜톤산화 전처리실험 조건과 동일하게 시료를 준비하여 고전압 펄스장치를 이용하여 출력전압 40kV에서 15분간 처리하였다. 전처리를 끝낸 시료는 용액의 SCOD와 석탄의 처리 전, 후의 표면분석과 화학조성 변화를 관찰하기 위하여 적외선 흡수 스펙트럼분석(FT-IR)을 수행하였다. 펜톤산화 처리 후 용액의 SCOD농도변화와 SEM촬영 및 FT-IR 분석결과, 전처리 후의 석탄은 바이오메탄 전환율이 높아질 수 있을 것으로 평가되었다.