The productivity of container terminal is determined by its various operation methods. This paper aims at finding out the factors to enhance the productivity of container handling of quay crane, using simulation technique. Three levels of decision making in terminal operation, strategy, and tactics and operation are selected for defining parameters of simulation The result of the simulation and test shows that the significant factors to improve the productivity are the stack height of container, block dispersion and the distance in yard planning for shipment. Decision making in the operation level, however, is of significance in the mixed condition of strategic and tactical level. The result shows meaningful guidelines in decision making under strategic, tactical and operation level.