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        검색결과 98

        41.
        2017.07 구독 인증기관 무료, 개인회원 유료
        This study aims at identifying a novel framework that further explains the relationship between brands and customers in the online context at different touchpoints (e.g. social media, website) of the customer journey. In pursuing this goal, authors expect online brand experience as the main trigger in determining specific customer brand engagement (CBE) behaviours.
        4,000원
        42.
        2017.07 구독 인증기관·개인회원 무료
        The personal luxury goods market in the Middle-East is the 10th largest in the world, right before Hong-Kong and Russia, which are both well-established markets for luxury products (D’Arpizio, Levato, Zito & Montgolfier, 2015). However, luxury consumer behavior consumption in the Middle-East and its influencing factors have largely been left unexplored. This paper builds on previous research among German luxury consumers and investigates the formation of brand love and its impact on willingness-to-pay among Arab luxury consumers. Compared with the German study, it is found that Arab luxury consumers show weaker brand love tendencies. In addition, materialistic characteristics and tendencies for conspicuous consumption among Arab consumers strongly influence brand love in the context of luxury fashion and accessories, which confirms previous findings. Results further document that for Arab luxury consumers neither conspicuous consumption tendencies nor brand love can be interpreted as a predictor for an increase in willingness to pay. Hence, for those consumers, long-lasting emotional consumer-brand relationships are not responsible for generating additional profits and do not explain why the willingness to pay for luxury goods was significantly higher among Arab consumers. Finally, results indicate that though some elements of luxury consumption are shared among German and Arab luxury consumers (e.g. fashion involvement, the evaluation of particular brands, gender and brand love tendencies) there are significant differences in terms of e.g. brand preferences, general willingness to pay for luxury fashion and accessories and willingness to pay for conspicuous luxury goods. This research provides insights into the formation of brand love among Arab luxury consumers and how it informs luxury consumption. Moreover, it sheds light on similarities and differences across the two samples and increases the understanding of luxury consumption in a broader geographic context.
        43.
        2017.07 구독 인증기관·개인회원 무료
        In consideration of the existing eco-friendly marketing research, it is only focusing on the type and characteristics of eco- friendly consumers. Therefore, in order to carry out more systematic and comprehensive eco-friendly marketing research, it is necessary to complement the comprehensive model that examines the mechanism by which the leading variables of the enterprises factors affecting consumer’s eco-friendly consumption behaviors. In this research, based on previous studies and literature considerations, it tries to present a research model that the core benefits and relational benefits of the retail store which is the advantage of VMD affect eco-friendly consumption behavior through consumer's implicit and explicit motivation. And, considering the environment, this study assumes the regulatory role of the perceived risk on the environmental problems under the relationship between green consumption motive and consumption behavior. The purpose of this research is as follows. First, it clarifies the influence of the benefits of eco-friendly VMD in fashion retail stores on the eco-friendly consumption motive, which is a psychological factor of consumers, as a leading variable of corporate factors affecting consumers’ green consumption behavior. The core benefits and relational benefits provided by eco-friendly VMD will identify differentiated impacts on consumer motivation, which is a psychological factor that drives green consumption behavior. Second, the types of motivations that cause eco-friendly behavior are classified into explicit motivation and implicit motivation, and this study tries to find out which type of motivation better predicts eco-friendly consumption behavior. Third, it tries to verify the moderating role of environmental perceived risk in the relationship between explicit motivation, implicit motivation and green consumption behavior. By further organizing the theme of eco-friendly marketing research, this study has its academic significance in that it derives a comprehensive model, moderating consumers’ green consumption behavior regarding eco-friendly marketing stimulates. It reveals the mechanisms that affect green consumption behavior backed by fashion retail stores where consumer buying behavior actually takes place. Based on this research, it is expected that subsequent studies of a more fragmented viewpoint for fashion retail stores’ eco-friendly marketing will be developed that will give consideration to consumers' green consumption behavior. Practically, the results of this research can be utilized very conveniently. In a practical dimension, if it becomes possible to thoroughly understand the mechanism by which eco-friendly VMD stimulation leads to green consumption behavior, retailers are possible to formulate an environmental marketing strategy peculiar to the target market segment. From a socio-policy perspective, retailers can encourage consumers' eco-friendly consumption by giving a stimulus of VMD to them. Moreover this study will promote companies to develop and manage healthier and more sustainable products.
        44.
        2017.06 KCI 등재 구독 인증기관 무료, 개인회원 유료
        This study identified fashion consumers disposal behavior and analyzed the effects of consumers pursuing values in disposal, environmental awareness, and sustainable fashion consumption attitudes in regards to fashion disposal behavior. A survey questionnaire was developed and data were obtained from 460 consumers in their 20's to 50's in Korea who had experienced fashion disposal behaviors during last 12 months. As a result, there were four different fashion disposal behaviors such as economical, practical, and social disposal as well as hoarding behaviors. Consumers pursuing values in disposal affected fashion disposal behavior. Practical and economical values had positively impacted economical disposal and hoarding behaviors. While hedonic value had a negative impact on economical disposal behavior, it had a positive impact on social disposal behavior. Also, environmental-social values had positively impacted practical and social disposal behaviors. Fashion-related environmental knowledge had positively impacted economical and practical disposal behaviors and PCE affected social disposal behavior, while environmental concerns had a negative impact on economical disposal behavior. Consumers attitude toward usedfashion items, fashion recycling, and fashion innovativeness affected all of fashion disposal behaviors. Although hoarding behavior has been an under researched area, the finding implied that hoarding behavior was affected by consumer's pursuing value in disposal and sustainable consumption attitude. Also, environmental-social values and attitudes toward used-fashion items would induce practical disposal behavior such as reuse by alteration or reform. Consumers economical and hedonic values can promote donations or exchange/resale of unwanted fashion items, which can lead to sustainable consumption.
        5,100원
        45.
        2016.10 KCI 등재 구독 인증기관 무료, 개인회원 유료
        The objective of this study was to propose motivation for the analysis of consumer’s purchasing behavior and willingness to pay for the new soymilk products in cooperative stores. We surveyed the purchasing behavior, willingness to purchase, willingness to pay, and impact factors on willingness to pay. The results indicated that most consumers drank soymilk more than once per week. The reasons for consuming soymilk were health, nutrition, and taste, in order. When purchasing soymilk, consumers considered environment-friendly, quality, country of origin, brand, and price, consecutively. Taste was also an essential quality factor. Thus, consumers showed some willingness to purchase new soymilk products. In addition, cooperative members considered environmental characteristics of raw material and improvement of preference for final product as more important than functionality or food additives. Differentiation of process and marketing strategies are required for the development of soymilk products for cooperative members.
        4,000원
        46.
        2016.08 KCI 등재 구독 인증기관 무료, 개인회원 유료
        The current study aims to segment Chinese female consumers using their lifestyle dimensions in the cosmetics market, and analyze their cosmetics purchasing behavior based on that segmentation. Specifically, lifestyle groups were examined to see if there is any group difference(s) in consumer behavior for Korean cosmetics. Lifestyle groups were examined based on: consumers’ demographic characteristics, perceived brand attributes, loyalty toward Korean cosmetics, usage of Korean cosmetics products, preferred stores of shopping for Korean cosmetics, and use of information sources in purchase decisions. An online survey was administered to female consumers who live in Beijing and Shanghai. A total of 493 surveys were used for data analyses. The results of the study were as follows: First, factor analysis revealed 11 significant lifestyle dimensions. Second, using these 11 lifestyle dimensions, cluster analysis was conducted, which revealed four distinct groups of consumers: (1) “timid inactive group,” characterized by having low scores in most lifestyle dimensions; (2) “showcase goers,” who tend to be highly fashion/appearance-conscious and brand-oriented; (3) “practical buyers,” who tend to be price-conscious, sensitive and timid; and (4) “sensible buyers,” who enjoy finer meals and wellbeing lifestyles, as well as hardworking in everything and impulse-buy things. Third, consumer behavior of purchasing Korean cosmetics brands were examined; significant differences among the four lifestyle groups were found. The study concludes with a discussion of the results and practical implications.
        5,400원
        47.
        2016.07 구독 인증기관·개인회원 무료
        Along with the rapid development of China’s economy, the consumption of China’s consumer has also been increased. This research explores whether China’s consumers concern about product’s packaging as much as product’s quality and brand influence. It also discusses whether the product packaging is marked with recyclable logo on it and whether the packaging is harmful to human health. China’s express industry is taken as an example in this research. According to the statistics by State Post Bureau, the total amount of China’s express business was 14 billion packages in 2014, and the volume was substantially increased to 20.67 billion packages. If each package was estimated as 0.2 kg, more than 4 million tons of packaging waste would come from 20 billion packages. Recyclable packaging material would reduce the amount of waste and alleviate environmental pollution. However, whether customers are willing to pay for it is a problem. Product packaging can’t only attract customers from the visual perspective, but needs to be developed through multi-dimensional sensory conveying method. The product itself can be expressed directly through simple packaging. For instance, the Apple Inc. does not only shift consumer’s thoughts on mobile phone, meanwhile, it makes a change on high-end brand mobile phone packaging for China’s consumers. Prior to the emergence of Apple mobile phone, high-end mobile phone brand was adopted luxurious and sophisticated packaging method. With the entrance of Apple into China’s market, the unique style of Apple’s simplicity is followed by other mobile phone brands. This research is elaborated on China’s consumer’s reaction on innovative ecological packaging and their cognition to food packaging security. It also gives inspiration to enterprises how to catch consumer’s eyeballs through innovative ecological packaging and further make enterprises access to benefits.
        48.
        2016.07 구독 인증기관·개인회원 무료
        For decades, researchers and practitioners have focused on ethical and environmental consumerism that is regarded as a mainstream phenomenon in contemporary consumer culture (e.g., Doane, 2001; Low & Davenport, 2007). In this context, the ethical consumer is supposed to be concerned about a broad spectrum of issues ranging from the environment and animal welfare to societal concerns, including human rights. By “shopping for a better world” (Low & Davenport, 2007, p. 336), the ethical buyer demands products that meet his/her moral principles and boycotts companies involved in unethical practices (e.g., Muncy & Vitell, 1992; Barnett et al., 2005). Nevertheless, a critical perspective on the economic reality has led to the discussion if the ethical consumer is nothing more than a myth (e.g., Carrigan & Attalla, 2001; Devinney et al., 2010). A particular industry context where cruel production processes are widely discussed is the cosmetics industry. Therefore, from the multitude of ethical dilemmas related to consumption behavior and cruel business activities, the underlying study focuses on animal testing for cosmetic purposes. The main research focus of this study is built on the idea that anthropomorphic communication about cruel tactics in production processes has significant impacts on consumers’ perception and behavior. Besides the form of communication, the perception of anthropomorphic communication is largely determined by personal and individual characteristics of the recipient. In addition to the ability to emphasize – generally known as to encourage the perception of harmful conditions and foster the ability to experience and share another´s condition or state of mind and emotional context (Johnson, Cheeks & Smither, 1983; Cohen & Strayer, 1996) - there exists a “dark side” of consumer personality as well. The Dark Triad which is composed of Machiavellianism, narcissism and psychopathy. Hence, the study additionally examines the impact of bright and dark personality traits on the perception of anthropomorphized communication and highlights the importance for the identification of diverse consumer segments.
        49.
        2016.07 구독 인증기관·개인회원 무료
        There may be not direct path from the psychological selection by the customers to the green behavior owing to the complexity of the green consumption. The specific mode of action still needs being further researched. This paper will research the specific path and mechanism of customer’s green consumption based on VBN theory. Based on a survey of Chinese respondents, environment values bring indirect influence to green customer behavior through individual belief or subjective norm intermediately. However, there are different paths from value to behavior. One path is that egoistic value-subjective norm-green customer behavior while another path is that altruistic value-environment beliefs-subjective norm-green customer behavior which really fits into previous research of VBN theory.
        50.
        2016.03 KCI 등재 구독 인증기관 무료, 개인회원 유료
        In recent years, the young people who born in the 1980s and 1990s have been married, the number of young married couples who are open-minded is generally rising. Tourism has gradually been accepted as a new method to celebrate the wedding. So honeymoon tourism is so popular in the tourism market, and it has become a new tourism product in order to meet the newly married couples’ travel requirement. According to the study of the development of domestic and overseas honeymoon tourism market and the theory of consumer behavior and psychology, this paper has analyzed the factors influencing consumers’ honeymoon travel behavior. Shanghai, as one of the biggest international city in China, the number of honeymoon travel consumers is huge. So, by using the questionnaire, this paper also statistically analyzes and contrasts the characteristics of consumer behavior between Shanghai and other domestic active honeymoon tourism cities and researches the influential factors of honeymoon tourism. Finally through the results of this study, this paper provides a reasonable and effective marketing strategy about the development of Shanghai honeymoon tourism market, hoping to explore more potential customers for the enterprises, developing more new honeymoon tourism products, improving this tourism market system, and promoting the development of honeymoon tourism market.
        5,200원
        51.
        2015.08 KCI 등재 구독 인증기관 무료, 개인회원 유료
        본 연구에서는 사회적 자본이론을 적용하여 SNS(Social network service, 이하 SNS) 사용자들이 온라인을 통해 형성한 소셜 네트워크의 특성이 이들의 제품에 대한 관여도에 어떤 영향을 미치는지를 분석한다. 본 연구의 연구목적은 크게 두 가지이다. 첫 번째로는 SNS의 참여를 양적 참여(quantity)와 질적 참여(quality)로 나누었을 때 이들 각각이 사회자본의 형성에 어떤 영향을 주는지 알아보고자 한다. 또한, SNS의 사용이 전 세계적으로 보편화 되면서 소비자 행동으로 이어지는 SNS사용과 SNS에서 형성된 사회자본이 마케터들의 큰 관심을 받고 있다. 그래서 본 연구의 두 번째 연구목적은 SNS에서 형성된 사회자본의 형태(연결적 사회자본, 결속적 사회자본)에 따라 어떤 유형의 제품(실용적, 상징적)에 대한 관여도가 영향을 받는지를 밝히고, 또 이 두 가지 형태의 사회자본이 소비자 관여도에 있어서 상호작용이 존재하는지를 규명하는 것이다. 이를 위해 SNS 주 이용 층인 대학교 재학생(중국, 한국, 미국) 521명을 설문 조사하여 본 연구의 연구표본으로 사용하였다. 연구결과 SNS 참여와 사회자본의 형성 사이 관계를 보았을 때, SNS 양적 참여와 질적 참여 모두 연결적 사회자본의 형성에 긍정적 영향을 미쳤고 결속적 사회자본의 형성에 있어서는 질적 참여만이 유의미한 긍정적 영향을 미치는 것으로 검증 되었다. 그 다음으로 SNS에서 형성된 사회자본이 소비자 구매 행동으로 이어질 때 연결적 사회자본은 실용적 제품의 관여도에 긍정적인 영향을 미쳤고 결속적 사회자본은 실용적 제품의 관여도에 직접적 영향은 미치지 않았지만 연결적 사회자본과 실용적 제품 관여도 사이의 정의 관계를 강화하는 조절효과가 있는 것으로 나타났다. 또한, 결속적 사회자본은 상징적 제품 관여도에 긍정적인 영향을 미쳤고 연결적 사회자본은 상징적 제품 관여도에 직접적인 영향은 없지만 결속적 사회자본이 상징적 제품 관여도에 주는 긍정적인 영향을 강화하는 조절효과가 있는 것으로 나타났다.
        6,600원
        53.
        2015.05 KCI 등재 구독 인증기관 무료, 개인회원 유료
        본 연구는 외국제품에 대한 중국 소비자의 제품 평가 및 태도에 영향을 미치는 대표적인 감정적 요인으로 소비 자 적대감에 관심을 가진다. 보다 구체적으로 본 연구는 중국 소비자의 미국, 일본, 그리고 한국에 대한 적대감의 라이프스타일에 따른 차이, 그리고 중국 소비자의 이들 3개국에 대한 적대감 효과의 차이를 살펴보았다. 이를 위해 본 연구에서는 상해, 북경, 청도, 심양, 성도 등 중국 내 5개 주요 도시의 840명의 성인 소비자들을 대상으로 설문조사를 실시하여 중국 소비자들의 라이프스타일과 미국, 일본, 그리고 한국에 대한 적대감, 그리고 이들 국가의 전반적 제품에 대한 중국 소비자들의 제품평가 및 제품에 대한 태도에 관한 자료를 수집하였다. 연구결과, 중국 소비자의 라이프스타일은 과시적 유행추구형, 합리적 개성추구형, 전통적 보수지향형으로 나누 어졌으며, 중국 소비자들의 미국. 일본, 한국에 대한 적대감은 라이프스타일의 유형에 따라 상이하게 나타났다. 또한 중국 소비자들의 미국, 일본, 그리고 한국에 대한 적대감이 이들 국가의 전반적인 제품에 대한 평가 및 태 도에 미치는 영향도 다르게 나타났다.
        6,600원
        54.
        2014.12 KCI 등재 구독 인증기관 무료, 개인회원 유료
        This study was conducted to analyze the differences in consumer behavior of coffee product according to monthly income in franchised coffee shop's consumer in Korea. A total of 293 questionnaires were used out of the 330 that had been distributed for analysis; those that lacked reliability were excluded. Frequency, ANOVA, and Duncan's multiple range test was conducted to analyze the hypotheses of the study. The findings are summarized as follows. There were significant differences in consumer behavior with regard to seeking health, eco-friendly products, product brand, and product taste as well as preferred coffee menu and coffee consumption expenditures. High income consumers rather than low income groups showed much higher score for concerning health, concerning diet, concerning calorie, concerning instant, concerning caffeine and concerning nature, organic in coffee consumer behavior. In amount spent on purchasing coffee products according to income, low income consumers rather than high income groups had much higher financial expense burden.
        4,000원
        55.
        2014.07 구독 인증기관·개인회원 무료
        These days, thanks to lots of smart devices and advanced communication technologies, consumer’s recognition and relations have been changed. They, beyond relying on information and services which are produced by experts, produce information and knowledge by themselves via SNS or web that they want to know. As consumer’s recognition is changing like this, SNS is evolving into social platform. Therefore, this paper is intended to clarify overall relationship between network characteristics in social platform, knowledge sharing, social capital, social innovation and customer’s value. This paper has clarified influences between variables related to consumer’s behaviors in social platform and the results are summarized as following: First, network characteristics in social platform are found to positively affect knowledge sharing efforts of social platform. Second, knowledge sharing has been found to positively affect social capital and innovation in social platform. However, enjoyment in helping others i.e a sub variable is found to positively affect social capital and innovation through anticipated reciprocal relationships. Third, social capital and innovation in social platform have affected customer value in social platform positively. Consequently, this paper is intended to solve various problems found from overall societies and industries through social innovation and also to advance them. For these purposes, social platform is believed to prompt sharing idea and knowledge based on interactions between users and social relationship. These actions become social capitals resulting in social innovation. Moreover, these would create new businesses and marketing opportunities across various areas in the processes that innovative activities form customer values.
        56.
        2014.07 구독 인증기관 무료, 개인회원 유료
        The study tests a theoretical framework for examining the consumer decision-making process with regards to ethically questionable behavior. The results indicate that subjective norms, perceived behavioral control and self-efficacy are significant predictors of consumer intentions to engage in ethically questionable behavior. Attitude was not found to be a significant predictor.
        4,900원
        57.
        2014.07 구독 인증기관 무료, 개인회원 유료
        The origins of modern Consumerism can be traced back to the eighteenth century, whereby the concept ofconsumer societies began to flourish in the European block (Stearns, 2001).These were the economies that formed the hub of commercial activities, having had an access to the global products. Furthermore, post Second World War culminated into the ‗economy of abundance‘ as has been rightly suggested by Galbraith in his book ‗The affluent society‘, (1958). This affluence was the result of industrialization and technological revolution in United States and other developed countries that led to the mass production of goods and henceforth increased individuals‘standard of living. 21st century witnessed mushrooming growth in branded goods and consumer‘s aspiration to endlessly spend on luxury goods items. Since then there has been a continuous temptation on consumers end to spend extravagantly and acquire prestigious goods to appear more urbane, chic and sophisticated. Consumers choice of luxury brands is also considered as social indicators that also serve as an artifact for the reflection of their status, eminence and position in Society (Power and Hauge, 2008) Consumers incessant desire to spend on high end luxury brands such as Channel, Burberry, Gucci and Rolex have compelled researchers to understand the prime motivators and determinant factors that instigate consumer behavior towards branded goods. This paper seeks to understand the factors that influence consumer‘s selection of luxury brands in Pakistan and specifically those attributes on the basis of which different product categories are selected. The subsequent text reflects on the literature review related to consumer behavior towards conspicuous goods consumption with specific reference to luxury goods market in Asia and Pakistan.
        4,000원
        58.
        2014.07 구독 인증기관·개인회원 무료
        This study employs a trading dataset from a top investment bank in Taiwan to examine whether and how mutual fund advertising influences fund consumers’ redemption behavior, and whether the effect of advertising differs between small- and large-amount fund consumers. The evidence of this study shows that, on average, fund consumers redeem more non-advertised funds as their returns increase, while fund advertising slows their redemptions. The results from quantile regression show that fund advertising plays an important role in affecting redemption-performance sensitivity of large-amount and medium-amount investors. After taking advertising into account, large-amount and medium-amount investors reduce their fund redemptions. The results suggest that advertising, as a transmission of information, varies with investors’ wealth levels and that these differences in advertising matter to investors’ redemptions. This study contributes to understanding the role of advertising in fund consumers’ realized behavior and is useful for fund companies because they can more efficiently allocate limited resources such as advertising to support the growth of fund assets under management.
        59.
        2014.07 구독 인증기관 무료, 개인회원 유료
        The fashion industry, being energy and labor-intensive, has faced obstacles such as waste of resources, environmental pollution, and poor working conditions through the supply chain process. Because of the huge success of fast fashion, the consumption of fashion products has increased by 60% in the past ten years. At the same time, the problem of clothing waste is rearing its ugly head accounting for more than 30% of the entire garbage of the world. Providing clothes in cheaper price causes a poorer working condition. In April 2013, a deaths of 1,149 people in garment factory of Bangladesh is caused by the poor working condition without safety standard. Considering its direct effect on lives, consumers are now asking fashion companies to take on more social responsibilities and sustainability is emerging as a critical issue in the fashion industry (Ko, Hwang, & Kim, 2012; Yoo, 2012a). However despite consumers’ high interest in sustainability, they hardly ever seemed to connect with actual consumers according to various studies. Therefore, for a better understanding of consumers to foster their sustainable purchase behavior, this study attempts to identify consumers’ perception and attitude toward sustainable fashion and provide a suitable promoting strategy for consumer types. The role of consumers in driving a sustainable industry ecosystem is growing in importance, but few studies on sustainable fashion consumers have been conducted. Besides, there are two unsolved limitations, in particular, which have been pointed out multiple times in previous studies: first, the inconsistency between the findings (D’Souza, Taghian, Lamb, & Peretiatko, 2007; McDonald & Oates, 2006; Moisander, 2007; Peattie, 2001; Rex & Baumann, 2007; Straughan, 1999), and second, the failure to explain “the attitude-behavior gap.” (Kollmuss & Agyeman, 2002; Vermeir & Verbeke, 2006; Yoo, 2012b) In this context, this study employs Q methodology and purchase perception matrix to identify consumers. Q methodology is more effective and robust technique than self-report methods for the measurement of attitudes and subjective opinion (Stanton & Guion, 2010; Cross, 2005). And the purchase perception matrix, proposed by Peattie (1999), is known as a useful model to classify individual sustainable purchase (Peattie, 1999; Peattie, 2001; McDonald & Oates, 2006; Tan, 2011). The matrix combines two dimensions (High vs. Low confidence and compromise) to analyze four potential purchases such as win-win purchase, feeling good purchase, why not? purchase, why bother? purchase. Peattie’s matrix implies the concept of purchases but also has resonance with the concept of consumers. For example, using marketing strategy to enhance confidence and reduce compromise of each consumer makes their sustainable purchases more easy (McDonald & Oates, 2006). This study tests four types of benefit cueing using advertisement stimuli on sustainable fashion in order to suggest an effective promoting strategy to consumers. Moon et al. (2013) investigate three benefits of sustainable fashion, which are altruistic benefit (out-directed and selfless), social image benefit (out-directed and self-interested) and self-oriented benefit (inner-directed and self-interested). Hartmann et al. (2005) test two types of marketing strategy which are emotional strategy (a feeling of happiness by altruistic behavior or expression of self-identity as a green consumer) and functional strategy (excellent performance in eco-friendly function). Following the previous studies, this study investigates 2 (benefit orientation: external-oriented, internal-oriented) by 2 (benefit type: rational, emotional) benefit cueing stimuli into different types of consumer to verify four hypotheses such as first, external-oriented benefit is more effective than inner-directed benefit (Kim and Kim, 2002; Park, Oh, and Hwang, 2013). Second, based on the purchase perception matrix, high confidence and compromise consumer is more affected than low confidence and compromise consumer by external-oriented benefit. Third, high confidence and compromise consumer is more affected by external-oriented plus rational benefit (Pahbar and Wahid, 2011). And fourth, low confidence and compromise consumer is more affected by external-oriented plus emotional benefit (Vermeir and Verbeke, 2006). In study 1, Q methodology is conducted to identify the types of sustainable fashion consumer with 26 participants. As the result, four types of consumer are identified; the doubtful egoist, the single-minded bystander, the wavering intellect, and the narcissistic activist. The doubtful egoist is especially interested in personal gains and distrusts so-called sustainable fashion. The single-minded bystander has his own subjective opinion on sustainable fashion and is not easily persuaded by sustainable marketing messages. The wavering intellect is obviously interested in sustainability but also shows the highest attitude-behavior gap. The narcissistic activist sets great store by his social image and for that reason consumes sustainable fashion products. In study 2, which aims to verify the four types of consumer and test different types of benefit cueing of sustainable fashion by surveying 328 participants. Each consumer type is shown to be distinctive in terms of sustainable fashion perception, sustainable fashion behavior, fashion lifestyle, cost and benefit perception of sustainable fashion, and the degree of confidence and compromise. The four types of consumer are categorized into two types based on the purchase perception matrix. The wavering intellect is located on higher degree of confidence and compromise position but the others are on an opposite side by showing lower degree of confidence and compromise. Four types of benefit cueing are suggested to two types of consumer (the degree of confidence and compromise: high, low) with regard to the consumer types’ willingness to pay for sustainable fashion. The result shows that external-oriented benefit is more effective than internal-oriented benefit (Mex=2.84, SDex=.079, Min=2.46, SDin=.093; F=9.435, p<.005, H1 is supported). Those who show high degree of confidence and compromise are affected by external-oriented benefit than low degree of confidence and compromise consumers (Mh=3.19, Ml=2.49, F=12.130, p<.005; H2 is supported) and most of all, external-rational benefit (Mex-e=3.18, Sdex-e=.85, Mex-r=3.95, Sdex-r=1.18; t=2.351, p<.05, H3 is supported). Those who show low degree of confidence and compromise are affected by external-emotional benefit but this difference did not fall within the range of statistical significance (Mex-r=2.38, Sdex-r=1.24, Mex-e=2.61, Sdex-e=1.05; t=1.176, p>.05, H4 is rejected). This study theoretically contributes to a new and holistic perspective of sustainable fashion consumer and provides better understanding by Q methodology and purchase perception matrix. This study investigates the complex attributes of benefit such as different types and orientations and it takes a step-by-step look at how different benefit cueing leads actual behavior change of consumer. Especially, this study adopted a new variable such as consumer type and it enhances the feasibility of predicting sustainable fashion acceptance of each type of consumer. From a practical point of view, this study will be useful for offering guidelines to identify a specific target to generate a specific result for sustainable fashion company. For instance, concentrating on altruistic benefit promoting strategy with fluent information about eco-friendly attributes and socially responsible activities can strengthen high degree of confidence and compromise consumers who are relatively easy to change purchase behavior and regarded as target consumers. But those strategy does not much affect to low degree of confidence and compromise consumer who are potential consumers and as well as mass consumers in terms of their actual numbers in market. It is needed a long-term approach and in such context, this study offers guidance for expanding sustainable fashion from a niche market to a mass market.
        3,000원
        60.
        2014.07 구독 인증기관 무료, 개인회원 유료
        Understanding the buyer decision processes has been one of the core subjects for marketing researchers. Decision-making has been referred as a psychological construct, which could be inferred from the behavior as a commitment to an action. The main scope of this project has been centered at a blended approach between economic and psychological models of decision-making with giving more credit to the possible psychological and physiological counterparts of the buying process. The technological developments and interdisciplinary studies especially in the last decade have paved a valuable path for various research tools that could contribute to the classical models of marketing. The contribution of neuroscientific knowledge and methods has provided a considerable insight for the question what is happening inside the brain. Since neuroscience has targeted at investigating the human brain with respect to internal and external factors, an applied form of neuroscience, neuromarketing, has been useful for the marketing research in general and for modeling the buying processes in specific. Thepresent empirical study could be accepted as one of these initial steps and possible contributions in testing the role of neuroscientific methods in buyers’ decision processes and providing a useful insight in interpreting the prefrontal brain dynamics during their possible buying decisions. Buying decisions have been claimed to be “malleable” (Schwartz, 2004) associated with the available information beneath instead of having well-defined preferences (Bettman, Luce, & Payne 1998). It has been demonstrated that excessive prices have an impact on increasing the insular activity and decreasing the activity in the medial prefrontal cortex, which have been shown to be active during monetary decision-making processes (Knutson et al., 2007). It has also been argued that affect factors and unfair prices have a direct interrelationship (Xia, Monroe, & Cox, 2004). These findings have been in line with the somatic markers hypothesis by Bechara and Damasio (2005) who argue that our brains predict the possible outcomes in a setting depending on our interoceptive emotional signals prior to decision-making. These emotional signals have been considered to have direct guidance during decision-making processes like purchasing. Reward processingmagnitude and valence have been associated with economic transactions by using event-related potentials (Yeung&Sanfey, 2004). Prefrontal cortex has been found to be a critical region that is observed to be active during various cognitive processes including decision-making, executive functions and reasoning. The decision-making processes could generally be divided into two main segments: (1) cognitive and (2) emotional counterparts and prefrontal regions could simply be correlated with the cognitive aspects rather than the emotional side which is mostly considered to be driven by the subcortical regions. The neuroscientific studies in the literature shed light into this dissociation with various empirical findings such that nucleus accumbens activation correlates with reward anticipation, and medial prefrontal cortex (MPFC) activation correlates with gain outcomes (Knutson et al., 2001). Option valuation, probability estimation, reward and cost anticipation and strategy formation have been some of the decision processes that are considered to be executed by the prefrontal cortex. Medial prefrontal cortex has been shown to have a direct role in the calculation of values (or valuation) of options like the statement of the preferences with the presented product and it has been demonstrated that the activation in medial PFC has been in correlation with the subjective product preferences (Paulus & Frank, 2003). The preference judgments between healthy and unhealthy food items have also been shown to activate the medial prefrontal cortex during the valuation of the options (Hare et al., 2011). This valuation of options have been shown to be not restricted to product valuation but rather it is possible to speak of a general valuation system that is also effective in valuation of the monetary rewards (Bastenet al., 2010). Functional near-infrared spectroscopy (fNIRS) method has been utilized to investigate various cognitive faculties. Izzetoglu et al. (2007) used fNIR in a series of experiments to study brain activations during several types of tasks that measure cognitive output. They used a videogame-like task called the Warship Commander Task in which the participants tried to manage varying numbers of airplanes and the amount of cognitive load of the participants was quantified by fNIR. In other experiments, n-back task was used to investigate working memory load on the prefrontal cortex and anagram problems of varying difficulty were used to measure brain activations correlated to problem solving efforts. fNIR was also used in a visual oddball paradigm to assess attention levels of the participants. Across this series of studies, fNIR was shown to be a reliable method for quantification of prefrontal cortex activations. The change in the blood flow has already been shown to illustrate the activation level. Kumagai (2012) investigated personal product preference in fNIR study. Subjects were asked which one of the two products presented they would prefer and then were shown the same products consecutively before making a final decision. Researchers were able to classify product preferences by analyzing blood flow changesvia fNIR.A similar study was conducted by Luu and Chau (2009) to detect product preference via fNIR in a single-trial task. Subjects evaluated two possible products to state their preference and a single-trial task was adequate to analyze fNIR signal for preference detection. We have aimed to observe the neural correlates of buying versus non-buying decisions by using optic neuroimaging method, functional near infrared spectroscopy (fNIR). To the best of our knowledge, no study has directly investigated the fNIR correlates of buying versus non-buying. We have mostly adapted the experimental design of Knutson et al. (2007) that could be accepted as a realistic model for an idealized case of a possible buying decision by which the participants see a product image, then its price (under the product image) and finally the decision screen by which the participant has to respond positively or negatively to the buying decision. There have been four main hypotheses for this empirical study. Firstly, the preferences and buying decisions of the participantsduring the experiment are highly correlated with the consumption rates in their lives.The participants in both experiments are likely to choose the products, which they declare in the subjective reports. Secondly, the reaction times of the purchasing versus not purchasing decisions differ depending on the final decisions of the participants.Thirdly, the preference versus non-preference decisions of the participants causes different brain activation patterns via fNIR. Fourthly, the buying versus non-buying decisions of the participants causes different brain activation patterns via fNIR. The buying decisions would elicit more activation in the prefrontal regions due to the possible involvement of monetary-centered decisions as well as the contribution of working memory in these higher-order processes. This empirical project consists of two experiments. First one has been done without a real purchasing outcome –the participants were choosing to buy the products or not but they were not given the products at the end of the experiment. Whereas in the second experiment, the participants had the chance to buy the products they selected to buy. 78 products were used in the task and the total duration of the experiment was 26 minutes.The products consisted of 3 main groups: food, cleaning and personal care products. There were 39 products in the food group (e.g. milk, cheese, coke), 17 products in the cleaning group (e.g. detergents) and 22 products in the personal care group (e.g. deodorant, shampoo, toothpaste). The prices of the products were taken from the supermarkets around Ankara and Istanbul.28 participants have participated in the first round of the experiment, which has done without actual buying endowment but instead participants have pretended to buy the products that they actually preferred. The participants for this experiment were undergraduate students from the Middle East Technical University and they were paid 10 Turkish Liras for their participation in the experiment. The second experiment was performed with the same experimental design but this time each of the participants were given 10 TL for their participation and 40 TL to purchase the products they prefer during the experiment. 11 participants (6 males and 5 females) have attended to this second experiment. The participants were also told that if they do not purchase any products or they do not spend all of the money, they would be able to get half of the unspent money. Since the products have been presented with their actual market prices, it has been much more likely and advantageous for the participants to spend all of their money.The data of one of the participants was excluded due to handedness, and 2 of them were excluded due to excessive artifacts. After the completion of the task, each participant filled out a survey about their frequency of use (Range;1: Never – 5: Frequently) for each of the 78 products. The data obtained from 16 channels via fNIR at a temporal resolution of 2 Hz consists of 4 main parameters: Oxygenation (oxy), Total Hemoglobin (hbt), Hemoglobin (hb) and Hemoglobin 2 (hb2). Each reading is taken for 4 stages (fixation, picture, price, decision). The main underlying assumption has been to observe an increase in the relative concentrations of oxy and hbt values depending on the higher PFC activation during the product demonstration when compared to the fixation screen (that is presented before each block). Almost all of the channels illustrate a difference on average between buying and non-buying conditions. We have also expected to observe a significant difference in activation levels between purchasing and non-purchasing decisions. The processed data has been statistically analyzed with SPSS 20.0. Repeated Measures (RM) ANOVA has been performed in order to observe if the buying versus non-buying decisions had a statistically significant effect on the fNIR signals that are averaged for each block of product, price and decision screens. The independent variable has been the binary buying decisions of the participants. The results of the RM ANOVA test have demonstrated that the first experiment done with preference of the products do not implicate any significant difference between buying and non-buying decisions. Thus our third hypothesis was based on observing a significant change in prefrontal activations due to participants’ product preferences (versus non-preferences). Thus it is more likely that the non-monetary simulated “buying” decisions, which do not actually end with purchasing products, do not elicit sufficient activation in the prefrontal regions to provide a detectable difference between preferred and non-preferred cases. Whereas the same statistical test performed for the results of the second experiment implicate significant difference for the buying versus non-buying decisions for 2 of 16 voxels: V1, V8. For N=11, significant levels of activation was observed on Voxel 1, F(1.00, 9.00) = 8.35 , p < 0.2 (Greenhouse-Geisser corrected) and Voxel 8, F(1.00, 9.00) = 5.50 , p < .05 (Greenhouse-Geisser corrected). The waveforms averaged over 11 subjects show a significant separation among purchase and no purchase decisions especially in Voxels 1 and 8. This finding has been a support for our fourth hypothesis, which has been a modification of the third one. Our third and fourth hypothesis has hold that the buying decisions versus non-buying decisions elicit higher activation among the prefrontal cortices of the participants when the decisions end with the actual purchasing decision. To sum up, this empirical study could be accepted as a step for the specific research field of buying decision processes and neuromarketing research in general. The obtained results clearly implicate that specific prefrontal regions –both lateral and medial- might be activated differently depending on the final buying decisions via the optic neuroimaging device, fNIR. Beside the technical limitations such as the appropriate presentation time, this study performed with fNIR method could be used as a baseline work for understanding the psychological and physiological dynamics of buying decisions and in the short-term several factors can also be investigated with this method. Therefore, it might also be possible for researchers to adapt this methodology for the sector-specific marketing research especially for pricing in the long-run.
        4,000원
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