본 연구는 최근 우리 사회에 심각한 이슈로 알려진 공교육 현장에서의 악성민원에 관하여 사교육을 중심으로 하는 교 육서비스업 현장에서 그 실태와 영역을 알아보고자 하였다. 교육서비스업 중 절반 이상을 차지하는 보습학원 종사자를 대상으로 지역을 서울로 제한하여 연구를 수행했으며 악성민원은 선행연구를 토대로 하여 설문지를 구성하여 설문조사 를 실시하였다. 연구 결과, 조사 대상자의 81.54%가 악성민원을 경험한 것으로 나타났으며, 이는 여성(65.34%)과 30∼40 대(70.95%) 종사자들에게서 특히 두드러졌다. 악성민원을 영역별로 분류하여 보면 교수학습(57.48%), 생활관리(50.20%), 교습비용(50.00%) 영역에서 주로 발생했으며, 서울시내 보습학원에서 교수학습(수업, 성적 등), 교습비용(수강료 납부/환 불 등), 운영관리(시설, 안전사고 등), 생활지도(이성교제, 흡연, 태도 등) 차원에서 수요자(학부모, 학생)가 공급자(원장, 강사, 종사자 등)에게 발생하고 있음을 확인하였다. 교육서비스업 종사자들의 응답을 통해, 확인한 특히 우려스러운 점은 근무 학원의 58.19%가 악성민원 대응 매뉴얼을 구비하지 않은 상태이며 이로 인해 적절한 대응이나 예방조치가 이루어 지지 못하고 있다는 점이었다. 따라서 서울시교육청은 관련 대응 매뉴얼을 제작·배포하고 악성민원을 예방하기 위해 학 부모인식 개선을 위한 적극적인 역할을 담당할 필요가 있음을 제안하였다.

Time-series and spatial analysis of collected odor complaints in Seoul megacity during 2014~2021 were conducted for the characterization of odor complaints emitted from the living environment. The ratio of odor complaints in the environmental complaints was 16.7%, and odor complaints increased 3.3 times from 9,053 cases in 2014 to a maximum of 29,425 cases in 2019. In the time-based evaluation (monthly, daily (day of the week), and hourly variations), the highest number of complaints occurred in June, Monday, and 9:00 AM, respectively. While the lowest number of complaints occurred in December, Sunday, and 3:00 AM, respectively. Among 25 provinces in Seoul megacity, the odor complaints that occurred from 2014 to 2021 were concentrated in Eunpyeonggu. The odor complaints of Seodaemun-gu and Nowon-gu occurred at the highest levels in January-February and June, respectively. Based on the characteristics of odor complaint occurrence according to the above time-series and spatial analyses, more effective odor management and control can be implemented by focusing on those hotspot areas and specific time periods.

In light of recent social concerns related to issues such as water supply pipe deterioration leading to problems like leaks and degraded water quality, the significance of maintenance efforts to enhance water source quality and ensure a stable water supply has grown substantially. In this study, scan statistic was applied to analyze water quality complaints and water leakage accidents from 2015 to 2021 to present a reasonable method to identify areas requiring improvement in water management. SaTScan, a spatio-temporal statistical analysis program, and ArcGIS were used for spatial information analysis, and clusters with high relative risk (RR) were determined using the maximum log-likelihood ratio, relative risk, and Monte Carlo hypothesis test for I city, the target area. Specifically, in the case of water quality complaints, the analysis results were compared by distinguishing cases occurring before and after the onset of "red water." The period between 2015 and 2019 revealed that preceding the occurrence of red water, the leak cluster at location L2 posed a significantly higher risk (RR: 2.45) than other regions. As for water quality complaints, cluster C2 exhibited a notably elevated RR (RR: 2.21) and appeared concentrated in areas D and S, respectively. On the other hand, post-red water incidents of water quality complaints were predominantly concentrated in area S. The analysis found that the locations of complaint clusters were similar to those of red water incidents. Of these, cluster C7 exhibited a substantial RR of 4.58, signifying more than a twofold increase compared to pre-incident levels. A kernel density map analysis was performed using GIS to identify priority areas for waterworks management based on the central location of clusters and complaint cluster RR data.

This study examines the correlation between livestock odor civil petitions and the establishment of malodor control areas in Jeju Special Self-Governing Province, focusing on swine farms where numerous civil petitions regarding malodors have been received. After the designation of the malodor control areas, high odor concentrations occurred in Aewoleup and Jocheon-eup, and the odor concentration decreased in other areas. The number of civil petitions shows a consistent annual trend, with increased petitions from March, peaking during summer (July and August), and decreasing from September into winter. In Jeju-si, there were many civil petitions in Hallim-eup and Aewol-eup where there were many malodor control areas. However, in Seogwipo-si, there were also many civil petitions in Pyoseonmyeon, where there is no malodor control area. Additionally, we compared the average multiple of compound malodors and the rate of exceeding the maximum allowable emission level for compound malodors with the number of livestock malodor civil petitions to assess the actual state of malodors. The results reveal a stronger correlation between the number of civil petitions and the rate of exceeding the compound malodors allowable emission level than the average multiple for compound malodors. These findings provide valuable insights into addressing livestock odor concerns and enhancing malodor control measures in Jeju Island.

The livestock industry continues to grow around the world, but livestock odor is becoming an environmental problem that is difficult to solve. In this review paper, the current status of the domestic livestock industry, livestock odor complaints, mediation cases involving environmental disputes related to livestock odor, livestock odor management policies and standards, livestock odor sources, major odor compounds, and emission characteristics are summarized. Domestic meat supply and meat consumption per capita are increasing, and livestock farms are becoming large-scale and intensive. Livestock odor complaints increased 4.5 times over the last five years (2014-2019), and its proportion to total odor complaints was 19%-30%. Livestock facilities larger than a certain size are classified as odor emission facilities and are managed based on the Odor Prevention Act. The information presented in this paper can be used to establish strategies to promote the sustainable development of the livestock industry while resolving air quality deterioration and public health problems caused by odor emissions from livestock farms.

Incheon is an area where complaints about odors occur frequently and there are many sources of odor emission. In this study, we used a real-time monitoring device to measure the odorous concentration near the areas where there are complaints about odors. The measurements were carried out for the three areas (G, C, S) that are located around emissions sources. G is situated in an industrial complex that has a reputation for being one of the most foul smelling regions of Incheon. A petroleum refining plant and storage facility are located around C. S is a residential area nearby an industrial site. The concentration of major designated odor substances in the G and S areas satisfied the site boundary emission standards. With regard to the characteristics of odor substances by region, although the C area region had the highest odor intensity among the three regions due to the odor intensity near the oil storage facility areas G and S were similar in terms of odor intensity. In the region of the G area, the odor intensity was slightly higher at the northern side of t he industrial complex. In terms of the odor intensity of the designated odor substances, trimethyl amine was the strongest, followed by hydrogen sulfide. The real time monitoring system was necessary to analyze the changing trends of odor substances and for the determination of major odor sources. This study was conducted to identify the material causes of odors in areas of Incheon where there are frequent complaints about major odors.

민원은 도시를 관리하는 데 있어 고려해야 할 요소 중 하나이다. 마찬가지로, 도시공원은 도시민들의 생활과 밀접한 존재로서 정책적으로도 중요한 위치에 있다. 도시공원에서 행정의 대응을 개선하기 위해서는 도시민들의 도시공원 민원을 파악하고 관리해야 한다. 본 연구에서는 충청남도 아산시의 도시공원에 대한 전자민원을 분석하여 인식과 문제점들을 도출하고 해결 및 관리방안을 제안하고자 한다. 또한, 전자민원에 대한 일련의 분석과정에 대해서도 논하고자 한다. 아산시의 도시공원 민원을 분석하기 위해 텍스트 마이닝과 소셜 네트워크 분석을 사용했으며, 키워드의 출현빈도, 네트워크, 클러스터를 활용하였다. 향후 본 연구에서 제시된 연구 방법을 통해 지역별 민원에 대해서 분석한다면 지자체의 민원 행정에 대한 대응을 할 수 있을 것이다. 또한 민원에 대한 우선순위 결정과 해결 방안을 제시할 수 있을 것으로 사료된다.

The number of complaints of odor in urban area has been increased due to mixed industrial areas of odor-related factories and municipal waste treatment odor-producing facilities located in adjacent residential regions. In this study, the characteristics of odor were reviewed according to two types of complaint from regions in Incheon area. In this study, the characteristics of odor were reviewed in two patterns of odor complaints in Incheon area such as the complaints are maintained high continuously and are increased in recent period. International city with largescale residential areas with the environmental facilities and redevelopment of residential regions with the adjacent industrial complexes and other odor emission sources were analyzed. Based on these characteristics, the odor management measures of major odor generating sources in order to improve urban environment were discussed with reducing odor complaints effectively.

This study was conducted to find an odor reducible solution in Hwayang agricultural industrial complex. Civilcomplaints have lasted because of odor caused by recycled plastic producers. In order to understand the emissioncharacteristic and concentration of key odor components, we investigated the complex odor and 17 odorcompounds at 3 sites of five chemical facilities from march to october 2013. The results of complex odor showed8~12 at a boundary of 5 facilities. The results of complex odor showed 6694, 3000, 1442 at an emission (stack)of 3 facilities, which exceeded the emission standard. The highest compound and its concentration of each sitewas different because each facility has different processes and use different raw materials. We suggested thesuitable prevention facility for each company to reduce odor. We analyzed the odor contribution with the emission(stack) point of S, I, B and the inside point of W, J. S plant was Acetaldehyde (45%), I plant was Trimethylamine(32%), B plant was Styrene (35%), W plant was Hydrogen sulfide (42%), J plant was Hydrogen sulfide(41%).An objective of study is odor management area and will apply odor strict emission standards. A suitable preventionfacility should be operated efficiently based on survey data to reduce odor.

The relation between civil appeals of odor in major regions of Incheon area and the operation of odor management area was examined for recent several years. From the studies the civil appeals of odors in the odor management area were closely related and estimated to decrease gradually with the tendency of civil appeals of odors neighboring and outside the odor controlled regions showed the tendency of increase in the Incheon area. To explain those phenomena detailed analysis was conducted with quality analysis of those area.

The tendency of regional civil appeals and characteristics were investigated in Incheon area and the consciousness of citizen related with effective odor was analyzed from questions in this study. The tendency of regional civil appeals were different and the consciousness of citizen with the conception and kind of odors were diverse with each regions. The improvement methods of odor management were suggested from those results.

The malodor control law enacted in 2005, regulated malodor substances ansmg from factory or service industry. In this work, an attempt is made to understand the actual conditions of malodor occurrence for types of industry and to settle trouble for a odor complaint. The odor concentration unit (o.u/㎥) of each major odor emitting industry was actualized by the indirect olfactory method including air dilution sensory test method in Korea. The industry that malodor complaint originate mainly were Chemical manufacturing industry, Waste disposal facilities and Livestock farming. As the results, Livestock farming were measured from 3 o.u/㎥ to 30 o.u/㎥ in the source boundary site, Waste disposal facilities were measured from 300 o.u/㎥ to 669 o.u/㎥ in the stack and Chemical manufacturing industry was analyzed from 300 o.u/㎥ to 1442 o.u/㎥ in the stack. Sampling of the source boundary site was demand the reform because malodor state at the field not expressed properly. In oder to solve such problem, propose total odor emission rate (T.O.E.R) introduction.

The law of facilities safety is maintained for the purpose of protecting the safety of the people. Recently, the law of facilities safety is revised to introduce an evaluation system based on performance. In this research, we classified the civil complaints that occur continuously in relation to the introduction of the performance evaluation system and through this we drew the improvements to establish the system.

The comparison of demand and supply is needed for efficient ecosystem services planning. However, the gap between them cannot be analyzed as existing studies mainly dealt with only the supply of ecosystem services. This study compares the demand and supply of ecosystem services in Shiheung using environmental complaints and urban planning by semantic network analysis. As a result, ‘air’ and ‘water’ quality are magnified in demand, ‘energy’ and ‘water’ are crucial in supply. This result presents that citizen ask for the improvement of air quality in regulation services, although local government has plans for energy support in provisioning services. Periodic ecosystem services demand and supply monitoring will be the base of effective ecosystem services planning, which reduce insufficiency and surplus.