This study aims to help companies with efficient investment and marketing strategies by empirically verifying the impact on satisfaction and purchase intention for artificial intelligence-based digital technology supported shopping assistants introduced in e-commerce. Frequency, factor, SEM, and multiple group analysises were conducted using SPSS 26.0 and Amos 26.0. As a result, first, motivated consumer innovativeness elements of AI shopping assistant were derived into a total of four categories: functional, hedonic, rational, and reliable. Second, in the order of hedonic and rational, satisfaction with the AI shopping assistant was significantly affected, and in the order of rational and functional, purchase intention was significantly affected. The satisfaction with the AI shopping assistant did not affect the purchase intention. Third, in the case of hedonic, the AI-preferred group had a more significant effect on satisfaction than the human-preferred group, and in the case of rational, there was no difference by group in purchase intention. Thus, it was found that consumers prefer AI shopping helpers for e-commerce because they can shop reasonably and are functionally convenient. Therefore, when introducing AI shopping assistants, it is essential to include content that can compare and analyze fundamental information, such as product prices, as well as search functions and payment system compatibility that facilitate shopping.

This study focused on how retail tech promotes differentiated customer experiences in offline fashion stores. The purpose of this study is to determine the effects of the characteristics of fashion retail tech stores on consumers’ flow and satisfaction. We surveyed Koreans aged 10 to 50 who had experienced offline fashion retail tech stores. The survey was conducted from April 28, 2023, to May 21, 2023. The total number of survey respondents was 200. The quantitative data collected through questionnaires was analyzed using SPSS 25.0. To reveal the effects of fashion retail tech store characteristics on consumer’s flow and satisfaction, frequency analysis, we conducted frequency analysis, factor analysis, reliability analysis, correlation analysis, and regression analysis. The results of this study, figured out that fashion retail tech store’s characteristics, including playfulness, efficiency, interaction, and information provision, have a significant impact on behavior flow, emotional flow, and satisfaction. As a result of analyzing the influence of consumers’ flow led to satisfaction, it was confirmed that emotional flow positively influenced satisfaction, but behavioral flow had no meaningful effect on satisfaction. The results of our study can be used to make a successful marketing strategy and can serve as foundational data for consumer research on retail-tech-applied offline fashion stores.

AI recommendation service is adopted in consumption consulting such as high-tech and fashion consumption (Thapliyal & Ahuj, 2021). Now, for high-tech and fashion products, the advance selling strategy is widely adopted. Thus, this study targets to detective the consumers’ preference toward AI agents comparing human agents under advance selling and spot selling. The independent variable of this study is consumption type: Pre-sale Products vs. Spot Products. Pre-sale Products are quite popular currently, especially technological products. Construal-level theory (CLT) offers a valuable framework to explain the mechanisms that trigger evaluations, predictions, and behaviors by linking the degree of mental abstraction (the construal level) to psychological distance (Trope & Liberman, 2000; 2003; 2010). Four dimensions including temporal, special, social, and probability distance are argued to present the psychological distance (Trope et al., 2007). Liberman et al. (2022) discuss the time distance and argue the distant-future events are represented in a more abstract, structured, high-level manner than near-future events. Kim & Duhachek (2020) draw on a dimension of persuasion by AI agents to posit that AI agents are perceived as low-construal agents because of the fact that people hold a lay theory that AI agents do not have superordinate goals and cannot learn from their experiences or possess consciousness like humans do. Consequently, they find that individuals perceive greater appropriateness and are more persuaded when an AI agent’s persuasive messages highlight low-construal as opposed to high-construal features. Moreover, consumers prefer abstract information related to a certain product rather than concrete information when a purchase is to take place in the distant future or when construal levels are high (Hernandez et al., 2015). Thus, this research hypothesizes: When consumers buy pre-sale products (vs. spot products), human agents will be the more favorable service provider than AI agents since the consumer is under a high level of construal. This research proposes to adopt a 2 (Advance Selling vs. Spot Selling) x 2 (Short Psychological Distance vs. Far Psychological Distance) x 2 (AI Agents vs. Human Agents) between groups experimental study to test the main effects and mechanism (H1). Furthermore, this study would identify the key moderating effects to discuss the boundary effects of the mechanism for establishing marketing strategies with AI services for managers.

The rapid advancement of technology has created unprecedented opportunities for brands to engage with their existing and potential consumers through digitally enriched products. One such technology that enables the digital enrichment of analog products is augmented reality (AR). Through AR, consumers are able to directly interact with brands, for example, by scanning a product to unlock animated digital content that prompts them to take reciprocal actions. Recognizing that technologies that fail to actively engage consumers may struggle to realize their full potential, our study incorporates consumer brand engagement as a key factor of investigation. Consumer engagement with the brand signifies a higher level of commitment and aids in building lasting and beneficial relationships, as well as enhancing brand knowledge, ultimately positively influencing consumer-based brand equity.

Webpage cookies collect and authorize access to users’ online footprints and regulate the data authorization for access, sharing, and usage. Data authorization, which is built based on, but exceeding cookies protocol, enables personalized recommendations under the framework of data-driven content-user matching in a way against customer privacy invasiveness and data breaches. However, gaps exist in how users’ desire for a personalized experience and the site’s perceived ethics contribute to the site-trust and cookies acceptance of categories at each type of site and how businesses’ reward incentives and cookie-based controls may intensify the willingness to contribute to the user data donation continuously.

Existing studies report that social media influencers’ number of followers is a determinant of their influence. However, not every consumer follows an influencer with a high number of followers. Therefore, differences in individual characteristics should be considered in the effectiveness of influencer marketing. This study draws on the cultural dimensional theory to examine the moderating role of consumers’ cultural values at the individual level in the effects of social media influencers with many followers. The results show that the relationship between social media influencer follower count and brand reputation depends on the cultural values of individual consumers. This study makes certain contributtions to the advancement of research on influencer marketing and cultural values by identifying the different impact of follower account of social media influencers with many influencers.

With the continuous upgrading of network technology and the gradual maturity of network environment, modern society provides good conditions for the modernization and information development of financial industry. Based on this, the modern development model of Internet plus finance is being built and improved, and has an impact on all aspects of people's life and production. With the Internet platform as the carrier, it is relatively convenient for consumers to purchase financial products and services, and the transaction cost is low, which fully meets the capital needs of small and medium enterprises, stimulates market transactions, and increases the transaction scale. Therefore, the Internet can play a key and important role in the rapid development of the financial industry. However, due to the relatively complex and risky Internet financial market, Chinese government lacks legal protection and financial supervision for the Internet financial consumers. Illegal activities such as false publicity, personal information disclosure and fraud occur frequently on Internet financial platforms, and the interests and rights of Internet financial consumers cannot be guaranteed absolutely . These financial consumers are the main participants in the development of the industry and the driving force of market development. This paper mainly uses literature review method and comparative research method to study how to improve the protection of consumer rights and interests and maintain the healthy and stable development of the financial market. So that consumers can achieve their interests under the development of the industry, and their interests can be guaranteed absolutely .Finally, it is concluded that it is necessary to combine the characteristics of the Internet industry to formulate relevant consumer rights and interests protection laws and establish its related legal system. Chinese government Should be fully learn from advanced development models and ideas of other countries. Finally, combined with its own development trend and current situation, improve the supervision of financial institutions.

목적: 소비자를 대상으로 안경사 직업에 대한 인식 현황을 조사하였으며, 안경사의 전문성을 강화하기 위한 방법과 기초자료를 제공하고자 하였다. 방법 : 본 연구의 취지와 자료수집에 동의한 일반인 624명을 대상으로 안경사 제도, 업무범위 및 전문성과 관 련된 설문조사를 수행 및 분석하였다. 결과 : 본 연구에 참여한 대상자가 생각하고 있는 시기능검사에 적합한 장소는 대부분 “안경원”인 것으로 파악 되었으며, 시기능검사를 수행하기에 적합한 사람은 주로 “안경사”로 답변한 것으로 확인되었다. 안경사가 전문성 을 가지기 위해 가장 필요한 것에 대해서는 “안과의사와 비교했을 때 유사한 수준의 전문성”으로 답변한 대상자가 가장 많았으며, 다음으로 “사회적으로 인정받을 수 있는 신뢰도와 책임감”으로 확인되었다. 전문의와 같은 분야별 안경사 양성에 대해서는 “눈과 관련된 전문적인 서비스를 받을 수 있을 것 같아서”의 이유로, 대상자 대부분이 “찬 성”하는 것으로 확인되었다. 결론 : 안경사가 토털 아이 케어 전문가로 거듭나기 위해서는 안과의사와 유사한 수준의 전문성 함양이 요구되 며, 소비자가 요구하는 안경사의 전문성을 확보하고, 미래지향적인 발전 방안을 마련해야 할 중요한 시기로 판단 된다

This study investigates the association between Food Neophobia and the intention of the consumers to buy fish farmed with insect-based flours. The findings suggest that buying intention is strongly influenced by the attitude of consumers toward this type of fish and both Food Neophobia and Food Technology Neophobia negatively influence consumers’ attitude.

In this study, the case of brand IMC communication of LG Hausys’ total interior solution brand Z:IN was dealt with. The target consumer of the Z:IN brand is a general end consumer and also shows the character of industrial goods. Accordingly, there should be a unique aspect that brand management and communication methods must be made from more angles. For many companies which are active in the industry, this case study should be significant. This case study was researched in terms of consumer’s purchase decision-making process and consumer participation and experience. Brand Zi:in developed a brand communication strategy following the flow of the consumer purchasing decision process. And the brand actively induces consumer experience and participation so that consumers can communicate more closely with the brand. Brand communication from the perspective of consumer purchasing decision-making and consumer experience and participation is a crystal that fully considers LG Hausys’ products, markets, and competitors, and will be an effective strategy to continue to preoccupy the market not only in the present but in the future.

The purpose of this study is to analyze consumer preference for fish farm HACCP certification using conjoint analysis. This study used raw flatfish product to evaluate the fish farm HACCP. In this study, 500 consumers were surveyed using panel survey and stratified sampling. In the recognition analysis, the farm HACCP certification system was found to be highly recognized by consumers. It can be seen that the brand assets accumulated by existing food and agricultural HACCP certification were transfered to the fish farm HACCP and absorbed. Consumers perceived fish farm HACCP certification as similar one with existing food and agricultural HACCP. Conjoint analysis evaluated three levels factors. The attributes and levels evaluated were : price(25,800 won, 28,400 won, 31,000 won), certification(fish farm HACCP, seafood traceability, and non certified), and origin(domestic, JEJU, and WANDO). The important levels were in order of price(40.8%), certification(30.2%) and origin(29.0%). We found that consumers give higher utility to fish farm HACCP certification compared with non certified and seafood traceability certification. Market simulation results showed that the fish farm HACCP product has 12%p higher market share than non certified products. Seafood traceability certification showed 4.6%p higher market share than non certified products.

The purpose of this study is to analyze the factors influencing consumers’ selection of web-toon service through AHP (Analytic Hierarchy Process) analysis and to provide the strategy of web-toon service. To accomplish this study, theories, existing research and references related to AHP were sufficiently examined and selected the factors in the selection criteria. Surveys from consumers who used the web-toon service were conducted with selected factors. Through this, the results were analyzed by AHP analysis to find out the weighting values and the differences were examined and analyzed. The highest weighting factor in the first layer that consists of web-toon service was cinematic quality. The cinematic quality was the most important factor in the selection criteria of customers who use the web-toon service regardless of their preferred genre. Furthermore, it was confirmed that the weighting value or ranking changed in the second layer by genre. In this study, the effective basis of strategy were suggested by ranking the quantitative selection factors according to the preferred genre of consumers using web-toon services. In addition, This research provides some practical implications. That is, the web-toon service provider can easily recognize and respond to the customer’s requirements, which factors are important when the customer selects a specific genre from the web-toon genre.

The study had subject to find out what factors Korean automobile consumer is considering in their decision to purchase cars in the situation of the growing competition in the domestic automobile market. In order to this end, the previous study was reviewed to select various factors considered in the process of buying cars. Based on this, Analytic Hierarchy Process was used to prioritize which factors were considered more important by consumers. In the result of study, we could find that performance had the highest priority, and the second ranking was the price. In contrast, image of brand and convenience of maintenance were shown to be relatively low in importance, ranking 3rd and 4th, respectively. Beside, we could recognized the ranking of other detailed factors. This study has an academic implication in that it is able to grasp the latest tendency of consumers’ purchase choice of car and to make conclusion by applying AHP analysis method to study of related subject. It also have practical significance that can be a basis for make sense what factors should be taken by the automobile industry to uprise the purchase of the consumers through the identification and preparation of the purchase selection criteria of domestic automobile buyers.

목적 : 오늘날 우리나라 안경원은 대기업 및 중소기업의 수익성 악화로 인한 경제적 위기와 의료산업의 발달로 인해 저성장 사업으로 전락하고 있다. 안경원 생존을 위한 방안을 확인하기 위해 소비자들의 직접 경험의 중요한 요인 중 하나인 물리적 환경, 즉 안경원 서비스스케이프의 요인 중 안경원의 경영에 영향을 미치는 요인을 확인하고자 한다. 방법 : 이를 위해 선행연구들을 검토한 후 구조화된 연구모형과 가설들을 수립하고 광주지역의 안경원 방문고객들에게 설문조사를 실시하여 208부의 유효설문지를 획득하여 분석에 활용하였다. 분석은 SPSS 24.0과 AMOS 24.0 통계패키지를 활용하여 빈도분석, 기술통계분석을 실시하였으며, 내적 일관성을 확인하기 위해 Cronbach’s α와 타당성 검토를 위해 확인적 요인분석(CFA: Confirmatory Factor Analysis) 을 실시하였다. 또한 상관관계분석를 통해 변수들의 관계와 방향성을 확인한 후 단순회귀분석, 다중회귀분석 및 위계적 조절회귀분석을 실시하였다. 결과 : 분석 결과 안경원 서비스스케이프의 하위요인들은 각각 소비자들의 만족도를 높이는 중요한 요인일 뿐 아니라 소비자들의 충성도를 높이는 중요한 요인임을 알 수 있었다. 결론 : 본 연구의 시사점은 첫째, 그동안 호텔, 레스토랑 등 외식분야와 다양한 서비스업종에서 검토되어오던 서비스스케이프에 대해 안경원 차원에서 분석을 실시한 것을 들 수 있다. 둘째, 서비스스케이프의 각 하위요인들이 만족도와 충성도를 높이는 중요한 요인임을 확인한 것은 결국 안경원을 방문하는 고객들이 심미성, 편리성, 청결성, 적절한 공간배치 및 적합한 주변환경의 제공을 통해 긍정적인 경험을 얻게 하여야 하며 이를 통해 만족도와 충성도를 높일 수 있음을 시사한다.

본 연구는 패션제품에 QR코드를 부착하여 소재와 세탁 등의 전문적 정보의 제공뿐 아니라 기업과 소비자, 소비자와 소비자를 연결하는 기능을 부여할 수 있도록 하기 위한 기초연구로 QR코드 적용 시 요구되는 정보에 대한 소비자의 인식과 선호를 조사하였다. 타 연령대보다 스마트폰 보급률이 높고 1인 가구의 비율이 높아 비대면 정보교환의 필요성이 높을 것으로 생각되는 20대를 대상으로 설문하였다. 현행 라벨을 통한 의류제품의 정보제공 방법에 대해서 개선의 필요성이 확인되었으며 특히 불충분한 정보제공, 전문적인 용어 사용, 세탁 기호의 불확실함이 불만족의 요인이었다. 따라서 다양한 방식으로 많은 정보를 전달할 수 있는 QR코드는 패션제품의 관리 정보제공의 효율적인 대안이 될 수 있을 것이다. 또한 응답자들은 아웃도어, 패딩, 정장 등의 고관여 의류 상품과 신체에 닿는 언더웨어류에 대해서 자세한 세탁방법, 사용 및 보관 시 유의사항, 소재의 기능성에 대한 정보를 얻고 싶어 했으며 캐주얼웨어, 코트에 대해서는 제품을 활용한 SNS 데일리룩, 제품과 어울리는 다른 상품, 비슷한 아이템의 추천 등 스타일링이나 의복 구매 정보를 제공받고 싶어했다. 따라서 QR코드를 이와 같은 다양한 정보 제공을 위한 웹사이트 또는 SNS의 연결수단 으로 사용한다면 소비자들의 정보추구 욕구의 충족과 함께 현명한 제품 사용을 도울 수 있을 것이며 초 연결시대 패션제품의 새로운 역할을 부여하는 대안이 될 수 있을 것이다.

Although Kimchi is a Korean traditional food, domestic consumption has been decreasing steadily and the trade inversion phenomenon has reached a serious level due to the surge of Chinese Kimchi imports. Moreover, cases where foreign Kimchi is transformed illegally into Korean Kimchi are frequent, which impedes the expansion of Korean Kimchi exports. To sustain the Korean Kimchi industry in a situation where the domestic and overseas conditions are deteriorating, it is necessary to positively review the introduction of Kimchi into a geographical indication (GI) system. This study examined the intention of foreign consumers to purchase Korean Kimchi with GI and analyzed the impact on the trade balance. Approximately 42.8% of 500 Japanese consumers answered that they would purchase Korean Kimchi with GI and they were willing to pay 7.8% more than the present price. Approximately 78.7% of 300 Taiwanese consumers replied that they purchase it and would pay 25.1% more. In addition, Japanese and Taiwanese consumers reported that they expected to increase their Korean Kimchi purchases by 21.9 and 22.4%, respectively. Based on the survey results, the effects of the trade balance were measured using the methodology of a preliminary impact assessment using the KREI-KASMO model. The trade balance of Kimchi is expected to improve slightly at an annual average of 11.718.6 million US$ to as much as 27.7~35.8 million US$.

식품에서 발견되는 곤충이물은 제조단계와 유통, 소비단계 유입으로 대별된다. 식약처 발표에 따르면 2016년 5332건 이물신고 건수의 34.3% 인 1830건이 곤충이물이며 이중 조사, 판정 불가 56%, 제조단계 6.5%를 제외한 49.4%가 소비, 유통 단계에서 유입된 것으로 조사되었다. 유통, 소비단계에서의 곤충 이물 유입은 전 지구적인 기후변화와 소비자 트랜드 변화, 유통, 물류 시스템 변화 등의 요인과 결합되어 지속적으로 증가되고 있으나 제품 생산 후 제품이 물류센터, 특약점, 도, 소매점과 같은 다양한 환경에 노출되고 소비자 사용 시 다양한 원인으로 인해 발생되기 때문에 근본적인 원인 제거는 불가능 하다. 따라서 현재로써는 방충포장을 통해 곤충오염 리스크를 줄이는 방안이 가장 효과적일 것으로 판단된다. 본 연구에서는 유통 중 제품으로 유입되는 곤충을 제어하기 위해 생산비 증가와 식품 안전에 미치는 영향을 고려하여 천연식물 추출물을 활용한 방충박스포장소재를 개발하고 이를 약 770만 제품박스에 적용한 결과 소비자 해충클레임이 65%정도 감소하는 것으로 조사되었다.