Clothing longevity supports sustainability, but the paper questions the implementation of this strategy. The research, based on industry and expert experiences, posits the technical possibility of achieving longer-lasting clothing, but identifies norms of agency and interaction within the global clothing supply chain as factors limiting the business case and processes.

The purposes of this study were to investigate the influences of channel assessments on the usage of multi-channels by product types, and the differences in the usage of multi-channels among product types in buying decision making process for fashion products. Data were collected from 510 consumers in their 20s to 50s with purchasing experiences through multi-channel distribution system and living in Seoul and Kyunggi province; 491 were analyzed after deleting incomplete questionnaires. Factor analysis, multiple regression analysis and one-way ANOVA were used for statistical analysis by using SPSS 18.0. The results were as follows: 5 factors were extracted for channel assessment: utility, accuracy, risk, price benefit and sharing information. Price benefits, utility and sharing information for online channel tended to influence positively on the usage of online channel and online+offline channels. Accuracy and low perceived risk of offline influenced positively on offline and on+offline channel usages. The usage levels of on-line and off-line channels for cosmetics were significantly lower than the usage levels for clothes and accessories on information search, evaluation of alternatives, and purchase stages. Significant differences were also found in the usage levels of multi-channels (on+off-line) on information search and evaluation of alternatives stages. The usage levels of the multi-channels for clothes were the highest followed by those of accessories and cosmetics in order.

The ever-evolving fashion industry has brought forth direct and indirect effects on the environmentto the extent that environmental contamination, labor exploitation, and pirated or counterfeit products have emerged as serious social issues. The sustainability-related issues are associated with all stages of the product lifecycle, ranging from the extraction of raw materials to product disposal (Berkhout & Smith, 1999).In lifecycle management (LCM), the triple bottom line (TBL) of sustainability is seen from the perspective of the product lifecycle (Kocmanova & Nemecek, 2009). TBL refers to corporate efforts to keep a balance among financial viability, environmental soundness and social accountability (Elkington, 1997). As sustainable products are defined in the light of lifecycles, research on product lifecycle management (PLM) has drawn much attention (Gmelin & Seuring, 2014).In addition, PLM is known to exert substantial effects on new product development, which warrants the need to view new sustainable products from the perspective of PLM (Cantamessa, Montagna, & Neirotti, 2012). Therefore, the present study intends to apply a conceptual model of PLM-based new sustainable product development to the fashion industry and to take multifaceted approaches to sustainable fashion product development. To that end, case studies of 21 local and global sustainable fashion brands, 1:1 in-depth interviews with 24 experts from sustainable and non-sustainable fashion brands, and participant observation of 5 sustainable fashion brands were conducted as part of this study. The findings illuminate the management issues attributable to the lack of technology and expertise, as well as the quantification issues involving monitoring or normalized data collection, despite the presence of some process-specific sustainable items in sustainable products developed by the fashion brands. Also, the findings will serve as reference data for further discussions and provide some implications for the sustainable fashion product development of fashion brands.

When substitute products are recommended, online consumers are more likely to evaluate products based on concrete attributes than abstract attributes and to perceive subordinate attributes as more important. When complementary products are recommended, concrete or subordinate attributes considered relatively less important, leading to less choice difficulty during the comparison process. Introduction Retailers use recommendation systems to support Internet shoppers who face the problem of searching for and selecting the right product from a vast assortment of options. Previous research argues that online recommendations help decision making by reducing consumers’ cognitive effort, while other studies claim that online recommendations increase consumers’ confusion (Xiao & Benbasat, 2007). One of the reasons for this lack of consensus seems the characteristics of recommendations not considered in the research. This study attempts to investigate how recommended product types, whether they involve complementary or substitute products, influence consumers’ decision-making process when shopping for fashion products. We address recommendations of complementary and substitute products prime consumers’ construal levels in different ways; consumers compare products at a lower construal level when substitute products are recommended than when complementary products are. We also demonstrate that consumers, as a consequence, evaluate alternatives based on concrete attributes (i.e., the physical and aesthetic characteristics of products), as opposed to abstract attributes (i.e., values and qualities), when substitute products are recommended, and perceive product attributes previously considered less important as being more important after recommendations. Literature Review Recommendations of Complementary and Substitute Products A recommendation system is the electronic software that implicitly and/or explicitly elicits the interests or preferences of consumers and provides recommendations (Xiao & Benbasat, 2007). In online fashion stores, such a recommendation system is often found as a form of recommendations of substitute (i.e., similar) or complementary (i.e., matching) products on the product detail pages. Presenting complementary or substitute products on a webpage can serve as a product display that affects consumers’ purchase decision. Because online shoppers move through webpages vertically (i.e., between product list pages) or horizontally (i.e., from product list pages to product detail pages), the simultaneous comparison of all alternatives can be difficult (Lee & Yi, 2014). Accordingly, consumers make local choices after comparisons on a single page, which subsequently affects the global choice (Simonson & Tversky, 1992). To explain how recommending complementary or substitute products affects decision making, this study adopts Construal Level Theory (Liberman & Trope, 1998) as its theoretical framework. It claims that people construe an event or an object at different levels of abstraction, from a lower-level, concrete to a higher-level, abstract construal, and represent it more abstractly as psychological distance increases (Liberman & Trope, 1998). Recent studies of assortment found that benefit-based organizations of assortment lead to more abstract construal, relative to attribute-based organizations of assortment (Lamberton & Diehl, 2013). Given that recommended substitute products share similar attributes with alternatives and are from the same product categories, the distance between the alternatives and recommended products is relatively short. Meanwhile, complementary products are recommended based on their benefits and selected among different product categories relatively far from the alternatives. Therefore, we suggest H 1 that consumers evaluate and compare alternatives in a concrete way when substitute products are recommended, on the other hand, in an abstract way when complementary products recommended. Recommendations and Product Comparison The attributes considered during evaluation are expected to differ since different levels of construal are induced by two types of recommendations. During the purchase decision, consumers often perform relative comparisons across options on attributes (Bettman, Luce, & Payne, 1998). For fashion products, both concrete and abstract attributes exist within a hierarchical structure, whereby abstract attributes are determined by concrete ones (Kim & Rhee, 1991). Prior research on construal level indicates that concrete attributes are emphasized as psychological distance decreases, whereas abstract attributes become salient as this distance increases (Liberman, Trope, & Wakslak, 2007). Accordingly, we posit H 2 that when substitute products are recommended, consumers weigh concrete attributes more than abstract attributes. On the other hand, when complementary products are recommended, where abstract benefits are emphasized, consumers consider abstract attributes more important than concrete attributes. Recommendations also influence consumers’ experience of difficulty during the comparison process. When examining alternatives based on attributes, consumers have a tendency to give more weight to attributes that they think are important (Dhar, Nowlis, & Sherman, 1999). Thus, choice task entails distinction between more and less important attributes (Sela, Berger, & Nardini, 2013), which leads to clear preference and less difficulty of choice. Research suggests that construal level affects the change in attribute weights for central or peripheral features in that a high construal level decreases comparison relative to a low construal level by shifting attention away from low-level details (Khan, Zhu, & Kalra, 2011). This finding implies that one can distribute attribute weights better at a high construal level, while one may weigh unimportant attributes heavily at a low construal level. Accordingly, we propose H 3 that consumers distinguish important core attributes from less important subordinate ones when complementary products are recommended. On the contrary, when susbtitue products are recommended, consumers consider subordinate attributes more important after recommendations, making the comparison of the alternatives difficult. Method Seven hundred and two females in their 20s and 30s in South Korea participated in online survey. The survey used a 2 (products: shirts and jackets) × 2 (recommendation: substitute and complementary) between-subject design. We randomly assigned half the participants to the shirts condition and the other half to the jackets condition. After giving purchasing scenarios with product assortments of six products, we asked participants to look around the assortments and select tentative purchase options. Participants then were asked to rate the perceived importance of concrete and abstract product attributes. Later, we recommended four substitute or complementary products for each of the two most preferred alternatives. After allowing participants sufficient time to explore the recommended products, we asked them to make their final decision. After indicating their choices, participants completed several questions related to their choice process on seven-point scales. We measured behavioral identification, perceived importance of concrete and abstract attributes, information overload during the selection process, and choice difficulty. To investigate the possibility that participants’ personal tendencies affect the choice, we additionally measured maximization tendency, fashion involvement and perceived fit for recommendation and Internet shopping experience. Finally, demographic characteristics were measured. The stimuli photos used in the study were collected from five Internet shopping malls to increase external validity, and selected on the judgments of the researchers and experts after a pre-test. Results Respondents exhibited no differences in maximization tendency, fashion involvement, perceived fit for recommendation, or experience of Internet shopping regardless of the recommended stimulant. However, as expected, respondents of substitute products with recommendations showed a lower behavioral identification score than did those of recommended complementary products. This result indicates recommendation of substitute products induces a lower construal level, accepting H 1. The perceived importance of product attributes varied by recommendations. Prior to product recommendations, no difference in the importance of concrete or abstract attributes was observed between the groups. However, the perceived importance of concrete attributes increased after recommendation of substitute products, while no significant change in the importance of concrete attributes was found after recommendation of complementary products. Recommendation have no effect on the change in the perceived importance of abstract attributes. Rather, product type did have an effect: the importance of abstract attributes increased after recommendations when jackets were compared. These results imply that recommendation of substitute products solely had an effect on the evaluation of concrete attributes, partially supporting H 2. Recommendations were also found to affect the increase in the importance of subordinate product attributes. Participants were likely to weigh subordinate, concrete attributes more after recommendation of substitute products than after recommendation of complementary products. In addition, when substitute products were recommended, participants considered subordinate, concrete attributes more importantly than subordinate, abstract attributes. The increase in the importance of subordinate, abstract attributes was irrespective of recommendation type. This result supports the notion that recommendation types can systematically influence the evaluation of options. When substitute products were recommended, consumers tend to assess products based on concrete attributes and perceive subordinate attributes as more important than before recommendations. On the contrary, when complementary products were recommended, the types of attributes served as evaluation criteria were unchanged and did not accompany an increase in the importance of subordinate attributes. According to Sela et al. (2013), the distinction between important and unimportant attributes blurs as the importance of subordinate attributes increases, which implies it becomes difficult to compare options. Indeed, regardless of product types, respondents in the present study were more likely to experience difficulty in making a decision when substitute products were recommended than when complementary products were, supporting H 3. Conclusion This study contributes to theory and practice in many ways. Our work demonstrated that the recommendation type alters the perception of the importance of the attributes of fashion products by affecting consumers’ construal levels. Furthermore, we extended the literature on recommendation systems by identifying additional factors that influence consumers’ decision-making process. Prior research has focused on the horizontal presentation of recommendation. We, however, investigated how vertical presentation, namely recommendation on product detail webpages, affected the evaluation of alternatives. Practically, the findings have important managerial implications. Retailers provide recommendations to increase sales by helping consumers efficiently make a purchase decision. Nevertheless, consumers may engage in a complex comparison process when substitute products recommended. When complementray products recommended, the attributes used as comparison criteria are relatively consistent and steady. Thus, retailers can predict a consumer’s final choice based on the early prediction of his/her preferences. The results of this study are useful for offline retailers as well as online retailers wishing to marketing and sales strategies.

The fashion product image preference changes depending on one’s lifestyle and personal inclination. Women want to show the fashion product image preference, often through their clothing and makeup choices. Brand image includes those elements related to the brand. Advertising is the primary method for introducing brands. This study was conducted to investigate the effects of fashion product image preference on emphasis of brand image and advertising factor evaluation targeting working women in their 20s and 30s. The fashion product image preference was s sophisticated image. Preference for a sophisticated image has a significant effect on emphasis of brand image when selecting fashion products. Emphasis of brand image has a notable effect on the brand direct advertising factor evaluation. Fashion product image preference has a significant effect on both brand’s direct and indirect advertising factor evaluation. When selecting a fashion product (clothing and cosmetics), brand image importance was found to have a positive effect on a brand’s direct advertising factor evaluation. Therefore, fashion companies should take advantage of their brand logo. Companies should also pay attention to clothing and product containers used in advertising to show the brand. In addition, every company should create an advertising image that represents their overall brand, by using a combination of detailed advertising factor evaluation.

ICT in the IOT era is the core basis of modern society. This study investigated and analyzed the recent commercialization trends of smart fashion products internationally and domestically, to utilize them as the basis of data for developing user-friendly smart fashion products that can meet the needs of consumers. Keyword research using the most representative search engines, Google and Naver was conducted for searching for various wearable items commercialized actively since 2010. The final 78 products were classified by the physical area, and the key features and benefits were analyzed. Smart fashion products were classified as four physical types for the head and face, torso, arms and hands, and ankles and feet. Smart fashion products for each body part were developed in various ways, such as hats, glasses, lenses, virtual screens, earphones, headsets, clothing, watches, wrist bands, gloves, rings, wallets, bags, anklets, shoes, socks, and insoles. The main features were music playback, bluetooth, a camera based on NFC, virtual effects, health and safety protection through measuring heartbeat and momentum, and social network sharing of all kinds of information, based on inter-working with a smartphone. These functions represent the physical, social, and emotional interactions among users and their surroundings, as well as the users, themselves. The research results are expected to be used in future studies on planning user-friendly and marketable products through in-depth analysis of the design characteristics of smart fashion products as well as consumer responses.

The purpose of this study is to identify the antecedents of repurchase intention toward fast fashion brands. Perceived quality, perceived price, deindividuation, and overly trendy styles, which are product characteristic variables, and fashion innovativeness, which is a consumer characteristic variable, were considered as antecedents. It was hypothesized that product and consumer characteristics influence repurchase intention toward fast fashion brands not only directly, but also indirectly through cognitive dissonance. Data were gathered by surveying university students in Seoul using convenience sampling. Three hundred and fifty-two questionnaires were used in the statistical analysis. SPSS was used for exploratory factor analysis, and AMOS was used for confirmatory factor analysis and path analysis. The factor analysis of product characteristics revealed four dimensions: “perceived quality”, “perceived price”, “deindividuation”, and “overly trendy styles”, and the factor analysis of consumer characteristics revealed one dimension. The factor analysis of cognitive dissonance revealed two dimensions, “regrets” and “perceived uncertainty.” The hypothesized path test proved that perceived quality, deindividuation, overly trendy styles, and fashion innovativeness influence repurchase intention directly. Perceived price and deindividuation influence repurchase intention indirectly through the factor of cognitive dissonance, which is the perceived uncertainty, indicating the importance of cognitive dissonance. The results indicate effective marketing strategies should be used to decrease consumers’ cognitive dissonance, and suggestions for future study are provided.

Fashion brands are influenced by multiple identities. Even though, for example, the brand name might still be associated with one or more creative founders (Gucci, Prada, Chanel, Hermès, Adidas, Joop) the brand image, and moreover the overall brand reputation are influenced by many different identities. For instance, a specific product identity (e.g., Gucci’s Bamboo Bag), the identity of the city or country of origin (Florence, Italy), the identities of well-known key customers as brand ambassadors (Sophia Loren, Vanessa Redgrave, Lady Diana, Naomi Watts etc.). Of course, also fashion brands who are not directly associated with the name of creative founders are composed of the effects of several identities. In the case of e.g. Nike especially successful athletes (Steve Prefontaine, Michael Jordan etc.), specific sports and sport events, and product lines tailor-made for them did help to build a strong brand reputation. All in all, it seems to be expedient to understand fashion brands as more of less complex systems composed of several identities. To deal in more detail with such “brand systems” is becoming particularly important against the background of several strategic challenges – e.g., when fashion brands are growing older and the creative founders lose their specific gravitational power, when in the process of internationalization new countries gain more and more importance who’s citizens might not have a strong access to the existing brand reputation drivers, or simply when in the context of the growing global competition the fashion brand needs to be “refreshed”. Against the background of cultural differences, or even - as within countries - lifestyle differences between different groups of customers, it can also be quite possibly that very different reputation drivers account for the success of a brand. Thus, it is necessary to identify, in different contexts, the relevant reputation drivers, and to analyze which interplay of those drivers might be particularly promising. Is it the creative founder, the corporate heritage, the country and/or city of origin, a special designer, a specific corporate culture, an outstanding product design, attractive key customers etc.? Which combination of such identity factors leads to what kind of success (e.g., brand loyalty, brand trust, price premium)? Will, for instance, heritage especially lead to brand trust, whereas an outstanding product design and specifically attractive key customers create the readiness for a higher price premium? And, is it necessary to create sub-brands to especially highlight specific identities in the process of building a brand system (e.g., the sub-branding of a Michael Jordan product line in the case of Nike)? Or is sufficient to only communicate an alignment with the brand (e.g., ads showing Naomi Watts wearing a Gucci Bamboo Handbag)? In other words, which kind of brand system, and which kind of brand communications has to be designed to attract specific target groups and to sustain competitive advantages? The present contribution aims to present a conceptual framework for analyzing “brand systems” in the fashion industry. Concomitantly, an approach of measuring such brand systems will be presented. Furthermore, a concept for analyzing the impact of several sub-identities on the development of the overall brand reputation and brand success against the background of existing contingencies will be outlined. With the introduction and discussion of such a conceptual framework it especially is intended to initiate the launching of an international research project which attempts to find an answer basically to the following question: Which via an integrated branding and brand systems communication carefully crafted composition of sub-identities might be how successful under what kind of situational conditions?

The newly developed green fashion product, Eco-friendly Faux Leather Apparel (E-FLA) helps minimize harmful environmental impact with a low carbon footprint utilizing the progression of Bio-based Polyurethane and Nanocellulose technique. This study investigates green product purchase intentions along with the best available socio-psychological determinants and product criteria of the consumer green product adoption that can assist to launch E-FLA products in both western (England and the US) and eastern (China and South Korea) marketplaces. A total of 1,202 female respondents between the ages of 20 and 50 from England (N=297), the US (N=305), China (N=300), and Korea (N=300) completed the online survey. ANOVA indicated significant difference in consumers’ socio-psychological characteristics (consumption values, ethical consumption beliefs, self-satisfaction of ethical consumption, perceived consumer effectiveness, and environmental knowledge) and product criteria (product attributes of E-FLA) across four countries. Purchase intention and willingness to pay a premium for E-FLA products were shown differently across four countries. Multiple regression analysis results demonstrated differences in consumers’ socio-psychological and product criteria determinants for the purchase intention of E-FLA products across countries. Evidence suggests that differentiated marketing strategies for E-FLA products are required when targeting global consumers. Practical implications and theoretical suggestions to understand consumer sustainable consumption attitudes are proposed.

This study understood what effect was produced on the purchasing decision making of outdoor wear by a shopping orientation, fashion involvement and demographic characteristics offered practical suggestions as to what effect was produced on the store selection criteria, product selection criteria for purchasing decision making in purchasing outdoor wear. This research was conducted through a questionnaire survey, and 397 males in were collected for analysis. The results were as follows. First, shopping orientation group was classified into hedonic shopping orientation group and utilitarian shopping orientation group. And it was classified into high fashion involvement group and low fashion involvement group according to fashion involvement. Product selection criteria were classified into 2 factors such as intrinsic attributes and extrinsic attributes. And store selection criteria were classified into 4 factors such as store atmosphere, store environment, promotion and salesmen. Second, there was partly significant difference in product selection criteria, and store selection criteria between utilitarian shopping group and hedonic shopping group. Third, there was significant difference in product selection criteria and store selection criteria between high fashion involvement group and low fashion involvement group. Finally, there was significant difference in the and according to age, job, and income among demographic characteristics.

This study aimed to identify the effects of fashion brand extensions types, preannouncing and consumers' regulatory focus on preference towards extension products. To that end, the study used a 2 (fashion brand extension types: similar vs. non-similar) × 2 (preannouncing: near preannouncing vs. far preannouncing) × 2 (regulatory focus: promotion focus vs. prevention focus) three mixed elements. The subjects of the study were 280 men and women in their 20~40s living in Seoul and Chungnam province and total of 229 data were analyzed. Data were analysed with SPSS 19.0 program and three-way ANOVA, simple interaction effects and simple main effects analysis were conducted. The results of this study are as follows: First there were significant differences in preference based on fashion brand extension types and preannouncing. Second, there were significant interaction effects in preference between extension types of fashion brand and regulatory focus. But there was no difference in preference toward extension products according to types of preannouncing and regulatory focus. Lastly, fashion brand extension types, preannouncing and regulatory focus showed significant interaction effects on preference. Thus even in cases of non-similar brand extensions which carry more risk of failing, the appropriate marketing communication strategies such as preannouncing will result in brand preference. Also marketing activities should be comprehensive and strategical based on consumers’ tendencies in order to derive positive evaluations.

The purpose of this study was to investigate the effect of congruency of parent brand image with self-image, perceived risk, and product knowledge on the attitude towards extended product in fashion brand extension. A survey questionnaire was used to collect data from 170 female college students and collected data were subjected to descriptive analysis and regression analysis using SPSS Window program. The results of this study showed that the congruency of parent brand image with self-image and perceived risk had a positive effect on attitude towards extended product, whereas product knowledge had a negative effect on attitude towards extended product in fashion brand extension. Also, the congruency of parent brand image with self-image had a positive effect on the attitude towards extended product in fashion brand extension with positive moderating effect of perceived risk and negative mediating effect of product knowledge.

This research aimed to examine the effect of emotional dissonance and emotional intelligence on the prosocial behavior of fashion salespeople in department stores, and whether emotional intelligence mediates the relationship between emotional dissonance and prosocial behavior. Moreover, we aimed to suggest a method to improve the prosocial behavior of salespeople as a strategy to obtain a continuous competitive advantage in an increasingly competitive fashion distribution environment. This research was conducted through a questionnaire survey, and 345 responses were collected from department store salespeople for the final analysis. First, the analysis results showed that the emotional dissonance of salespeople arose from their dealings with their organization and with customers. Prosocial behavior was deduced to be a factor of the cooperation with coworker and extra-role customer service. The emotional intelligence was deduced to be a factor of the use of emotion, regulation of emotion, self-emotion appraisal, and others'emotion appraisal. Second, with a higher level of emotional dissonance against the organization, there was less cooperation with coworker, while a higher emotional dissonance against customers resulted in increased cooperation with coworker. Third, it appeared that with a higher level of emotional dissonance against the organization, there was a higher utilization of use of emotion, self-emotion appraisal, and others'emotion appraisal of emotional intelligence. Fourth, as the regulation of emotion, self-emotion appraisal, and use of emotion were higher, there was more cooperation with coworker, whereas an increase in the utilization of one's own emotion and emotional control resulted in a higher level of extra-role customer service. Finally, emotional intelligence has a significant mediating effect between emotional dissonance and prosocial behavior. The above results suggest that for department stores to improve the prosocial behavior of their sales staff requires the establishment of a method to enhance the emotional intelligence of the staff. The results also indicate that there is a need for department stores to prepare a systemic tool to enable them to select people with a high degree of emotional intelligence when recruiting salespeople.

This study was to examine the service and the product evaluation factors of Korean internet fashion shopping malls and to suggest marketing implications for Korean internet fashion shopping malls wanting to expand into the Chinese market. This study conducted a questionnaire survey for college female students in Qingdao, China, who have shopped at Korean internet shopping malls, and 310 surveys were used in the final analysis, frequency analysis, factorial analysis, and regression analysis. The results of the study were as follows. First, Most of the respondents answered that they found the Korean internet fashion shopping malls through the internet, and the most purchased item was outer clothing. Second, the system stability and web site structure excellence factors had a positive influence on the service satisfaction for the shopping mall 'S', while the system satisfaction, service efficiency, interactivity and web site structure excellence factors had positive influences on service satisfaction for the shopping mall 'P', and the system satisfaction, service efficiency, interactivity factors had positive influences on service satisfaction for the shopping mall 'N'. Third, examining the correlation between product satisfaction for the shopping mall 'S', 'P', and 'N' with fashion product evaluation factors showed that, design factors and quality excellence factors of the three shopping malls had positive influences on product satisfaction. The results of this research provide useful information in forming an efficient operating system and improving marketing strategies for internet fashion shopping malls planning to enter or having already entered the Chinese market.

This study aims to develop motifs and patterns for fashion cultural product designs in order to promote the Iksan Seodong Festival, which is the most representative festival in Iksan region. The motifs and patterns developed in this study can be used to introduce the distinct traditional culture depicting the legendary Seodong tale. This study used Adobe Illustrator CS4 and Adobe Photoshop CS4 to reconstruct the lotus motifs found from the green-oiled-lotus-motif rafter tile, the atrifact from Iksan Mireuksaji Museum. This lotus motif and the motif based on the Iksan City's logo were applied to a repeating pattern with colorways using the CMYK found from the Iksan city's logo. A total of 24 product designs, including 8 necktie designs, 8 scarf designs, and 8 T-shirts designs, were presented for fashion cultural products. The designs developed in this study can promote not only the local Iksan culture but also the national image of Korea on a global scale.

This study looked into the scarcity effect based on the consumers' self-regulatory modes and determined the effect that such a regulatory mode and that quantity-scarcity messages would have on evaluations of fashion products. To that end, the study used a 2 (regulatory mode: assessment mode/locomotion mode)×2 (message type: quantity-scarcity message/non-scarcity message) between-subjects factorial design in which buying impulsiveness was presented as a mediator variable that showed differences in product evaluations depending on the message type and on the presence of a self-regulatory mode. The results of this study showed that locomotion-oriented consumers evaluated products more positively compared to assessment-oriented consumers when the quantity-scarcity message was presented. When a non-scarcity message was presented, no significant difference was observed in product evaluations based on the consumers' self-regulatory modes. In addition, buying impulsiveness in consumers served a mediator role in the evaluations of fashion products. The results of this study imply that a clear understanding of consumers is a prerequisite for maximizing the scarcity effect and that companies need to differentiate in terms of the way they use scarcity messages based on consumers' self-regulatory modes.

This paper suggests the product supply process model based on the store and production capacity, assortment planning and quick response for fast fashion retailers with BPMN. In the fast fashion industry, the standardized business process model is required

Due to fierce competition, many domestic fashion businesses are suffering difficulty in securing and maintaining customers. Accordingly, fashion companies are devoting all their energy to secure customers by using high quality and diverse strategies for distribution and promotion, and to secure loyalty by satisfying customers with the offer of excellent service. Thus, it is very important to provide systematic service recovery strategy available for handling service failure effectively. Therefore, the purpose of this study is comprehensively analyzing influences of expectation dis-confirmation and perceived justice for service recovery upon consumers' satisfaction and loyalty. The findings are as follows. First, as for the service failure that customers experienced, the more consumers who expect it to be recovered led to the higher formation of expectation-compensation dis-confirmation. Second, it was indicated that the higher seriousness in service failure that customers experienced led to the lower satisfaction and loyalty to service recovery. Third, as a result of examining influence of expectation-compensation dis-confirmation for servicefailure recovery upon consumer satisfaction and loyalty, the customers who showed more positive dis-confirmation to expectation-compensation were indicated to form the more satisfaction and loyalty. Fourth, as a result of examining the influence of the perceived justice in the process of service-failure recovery upon customer satisfaction, all in 3 dimensions of justice had effect on customer satisfaction.

The purposes of this study is to investigate the attitudes and value of fashion product description and consumer replies used in online shopping malls, and to examine the differences in the perceived reliability(objectivity, expertise, trustworthiness) preference and purchase intention toward the product as determined by the appeal type (evaluation-sentimental vs. factual-information) of the product description, the direction(negative vs. positive) and type(factual vs. evaluative) of consumer replies for the product in online shopping malls. Data was collected from female college students with fashion products purchase experience at online shopping malls by questionnaire survey (N=424) and analyzed by using frequency analysis, t-test and ANOVA. Results showed that consumers respondents tended to read product description and other consumer replies before purchasing, when shopping for fashion products through an on-line shopping mall. They thought that sellers' product description and the consumers' replies were helpful in making their decision; but, they were also skeptical about product description. Respondents showed higher perceived reliability, preference and purchase intention to the factual-information type product description than the evaluation-sentimental type. Positive consumer replies were more effective in yielding higher preferences and purchase intentions. Factual replies tend to yield higher reliability than evaluative replies.