This study carried out a questionnaire survey of opticians working at optical dispensing shops and eye elinies in Seoul and Gyeonggi-do for their job satisfaction for the period from june to October 2003. According to the result of analyzing opticians' job satisfaction according to their general characteristics, job satisfaction appeared higher in those aged over 36, in married ones than unmarried ones, and in college graduates and above. In addition, job satisfaction was higher in those working at ophthalmologic hospitals than those working at optical dispensing shops, in managers than in employees, those with a monthly salary over 3 million won, those who work less than 8 hours a day on the average, and those who have work experience over 8 years. However, no significant difference was found according to gender and the number of job changes. According to the result of regression analysis on general characteristics and job satisfaction, influence was high in order of working hours a day, workplace, academic qualification and location. According to the result of analyzing the 7 factors of job satisfaction, which were autonomy in work, human relations, work environment, occupational pride, job status, wage and the sense of belonging, opticians generally appeared to be satisfied with autonomy in work, human relations, job status and the sense of belonging, but not in work environment, occupational pride and wage. In addition, according to the result of comparing opticians working at optical dispensing shops with those at ophthalmologic hospitals for the 7 factors, the latter were more satisfied than the former in human relations, work environment, occupational pride and job status.

The purposes of this study were to investigate the patient satisfaction with physical therapy services and find the related factors to patient satisfaction. In this study, three hospitals were selected at large, middle, small city. Ninety subjects (53 males, 37 females) who had received physical therapy service were participated in this survey. Survey data were collected by a written questionnaire. The patient satisfaction scale had a good reliability (Cronbachs alpha=.9134). The collected data were analyzed by t-test, ANOVA, and Kruskal-Wallis. The scores of patient satisfaction with physical therapy services at large, middle, and small city were 79.67, 76.23, and 86.33 respectively. The score of patient satisfaction at small city was significantly higher than middle and large city (p<.01). There was no significant difference in patient satisfaction with physical therapy services according to gender, age, education years, occupation, marital status, religion and average monthly income. Further studies are needed to identify which specific factors are related to patient satisfaction with physical services. This information will be useful in improving the patient satisfaction.

The aim of this study was to analyze differences in the perception of Gangwon-do residents using a satisfaction survey. The residents were found to be most satisfied with sectors such as parks/green spaces, landscape, and public order; however, they were least satisfied with transportation, culture, sports, medical services, and welfare facilities. Additionally, among all the items in the satisfaction survey, job satisfaction was the lowest. When comparing satisfaction trends observed in the city to those of the county, the overall satisfaction of the county was found to be slightly higher. This result could be attributed to young people being underrepresented in this survey in conjunction with the greater policy-level support for middle-aged people by from the government and Gangwon-do. Therefore, it would be worthwhile to create policies that primarily support young people and to also to create high-quality jobs with stable pay and employment prospects. This could minimize the outflow of youth and even encourage their inflow to similar small provincial cities. In Southern region and Seorak region of Gangwon-do, the satisfaction with gap between house price and region was low, which might be related to the increased demand for real estate throughout this area.

This study was conducted to investigate farmers’ satisfaction in organic farming technologies developed by the Rural Development Administration (RDA). The survey targeted farmers who were eco-friendly or interested in eco-friendly agriculture. 70% of the target farmers were doing eco-friendly farming, and the satisfaction rate of the technology developed by the RDA was 3.85 points. The satisfaction of the farmers who participated in demonstration and demonstration of the farming field of the developed technology was 4.00 and the satisfaction level of organic farming instruction manual was 3.95. In addition, 38.4% of the surveyed areas were found to be pest control areas, and the impacts on the satisfaction of the organic cultivation related technology utilization and the satisfaction of the organic cultivation guide were analyzed. As a result, the RDA needs to develop and supply customized technology for aged small farmers.

The Ministry of Trade, Industry and Energy is now placing emphasis on the importance of a new and renewable energy resource map service as an essential means of promoting the dissemination and adoption of renewable energy and other related industrial activities. To raise satisfaction with the new and renewable energy resource map service and promote its utilization, a survey was conducted on a sample group with an academic research background, i.e. employees of the Korea Institute of Energy Research (KIER) who have a thorough understanding of the technological concepts behind the new and renewable energy resource map. Statistical analysis of the survey results showed a high level of overall satisfaction with the web service for the new and renewable energy resource map. Therefore, it was concluded that the development of practical contents rather than the enhancement of web service convenience is required. A statistically significant trend was also observed whereby, the longer the professional career of the survey respondents, the greater their perception and utilization of, and satisfaction with, the enhanced service, which indicates that their level of understanding and utilization of technological concepts corresponds to their research experience record. In addition, the results obtained from the questionnaires regarding the evaluation of the utilization value of the resource map service indicated that use of the service was equally high in terms of political, business and academic applications. The results confirmed the need to develop multidimensional resource map contents that can be applied to as many fields as possible, rather than focusing on a specific terrain.

본 연구는 도시의 범죄취약지역에서 거주자(주민) 만족도에 영향을 미치는 주요 계획요인을 규명하고자 하는 것이 목적이다. 본 연구의 주요 차별성은 서비스디자인방법론과 통계방법론을 혼합한 새로운 방법론적 플랫폼을 통하여 기존 연구들이 가지는 방법론적 한계점을 극복할 수 있다는 점과 이를 통해 시민의식기반의 영향요인을 좀 더 세밀하게 규명할 수 있다는 점이다. 서비스디자인방법론인 이용자여정지도(User Journey Map)와 표적집단면접법(Focus Group Interview)을 통한 목표 계층 거주자의 심층인터뷰 등의 기법과 기존의 전통적 통계방법이 가지는 문제점을 개선한 PLS-회귀분석을 혼합하였으며, 이를 통하여 범죄취약지역에서의 주민들이 원하는 핵심적인 요구사항을 명확하게 도출하고 개선사업을 위한 우선순위를 밝힐 수 있었다. 범죄발생 및 두려움에 대한 취약성 요인은 범죄유형 특성과 인구·사회적 특성, 물리적 환경특성, 심리·행태적 특성 등으로 나누어 고찰하였다. 분석결과, CCTV와 가로등의 사각지대와 막다른 길과 공간, 야간 누군가 튀어나올 것 같은 걱정(두려움), 야간 골목길의 전반적인 어두움, 열악한 보행환경, 산책 및 주민소통 공간의 부족 등이 해당 대상지역의 주민 만족도를 제고시킬 수 있는 핵심 요인으로 도출되었으며, 지역의 인구·사회적 특성요인인 외국인 근로자에 대한 걱정(두려움)요인은 예상과는 달리 거의 영향이 없는 것으로 나타났다. 특히 본 사업대상지역에서의 막다른 길과 공간요인은 CPTED의 디자인기법으로 활용되어온 Cul-de-sac 설계개념과는 다르게 위험한 환경특성 요인으로 인식되었다. 따라서 향후 이에 대한 지역특성을 고려하여 새로운 디자인 기회요소로서의 인식과 세부 계획요인을 발굴할 필요가 있다고 사료된다.

There are direct and indirect approaches to measure the quality of rural life with comparison of urban. One of the direct approach is to survey living satisfaction of rural residents. Survey result is also important factor for the understanding of local needs in rural development. Rural Development Adminstration(RDA) has developed a survey table with 71 survey items for measuring the satisfaction of rural residents. In rural field forum which have conducted for finding the direction of rural development, the understanding of local needs with measuring the satisfaction of rural residents is important. But developed survey table is difficult to be applied in rural field forum not only many survey items but also overlapping in survey range. The purpose of this study is to suggest a field-applicable survey table in rural field forum based on results of RDA. Survey items were selected based on the importance score of RDA survey table, and weighting values were applied to each survey items. Finally, we suggested 31 items based on results with principle component and reliability analysis.

본 연구는 전주수목원 생태관광객의 방문동기 유형에 따른 각각의 세분집단별로 수목원 이용만족도에 영향을 미치는 결정요인을 분석함으로써,바람직한 수목원 서비스품질 개선을 위한 기초자료 제공을 목적으로 하였다. 분석결과, 도출된 방문동기 요인들을 토대로 수목원 관광객을 ‘생태적 추구형’, ‘학습지향형’, ‘탈일 상추구형’의 3개의 세분집단으로 분류하였다. 이들 세분집단에 따라 모든 이용만족도 요인들과 종합적 만족도는 유의한 차이가 있는 것으로 검증되었다. 또한 ‘시설․환경’ 요인을 제외한 모든 이용만족도 요인들이 종합적 만족도에 유의한 영향을 미치는 것으로 검증되었다. 특히 ‘관찰시설’과 ‘교육’요인의 영향력이 가장 큰 것으로 나타난 반면에, ‘시설․환경’요인은 그 영향력이 미미한 것으로 확인되었다.‘생태적 추구형’ 집단은 관찰용 전망시설과 자연학습 탐방로 등 관찰시설을 중요시하고, 자연생태계에 대한 지적인 활동을 추구하는 특성을 나타냈다. ‘학습지향형’ 집단은 자연체험․생태학습이나 교육적으로 유익하고 이해하기 쉬운 해설내용 등 지식추구적이고 환경교육적인 측면을 강조하였다. ‘탈일상추구형’ 집단은 직원들의 친절한 안내서비스나 수목원의 시설․환경적인 측면을 중요시하는 경향을 보이는 것으로 확인되었다.