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서비스 특성의 최신 정의에 대한 조사-제조업체의 서비스와 그것의 정의, 차이, 그리고 전략적장점에 중점을 두어- KCI 등재
A survey on contemporary definitions of service characteristics-emphasis on service in manufacturing and its definition, benefit, & competitive advantage-
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 26 No. 1 (2003.03)
pp.74-78
pp.74-78
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
This paper is an investigation of comparative and contrasting characteristics of service in manufacturing sector - especially quality aspects. A review of both service and manufacturing industries'' systems literature revealed conflicting views on definin
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