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Using Fuzzy Numbers to Evaluate Service Quality (FR-SERVQUAL)
이석훈, 윤덕균
- 언어KOR
- URLhttps://db.koreascholar.com/Article/Detail/22227
4,000원
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 27 No. 3 (2004.09)
pp.66-74
pp.66-74
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
In this paper the authors presents a new method, named FR-SER VQUAL, of evaluating perceived service quality in Public Sectors, using triangle fuzzy numbers and semantic differential scale. By conventional quantification methods, it is not easy to express
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