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A study on the analysis of Service Quality attribute using Fuzzy numbers in Public sector
이석훈, 김용필, 윤덕균
- 언어KOR
- URLhttps://db.koreascholar.com/Article/Detail/22245
4,200원
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 27 No. 4 (2004.12)
pp.94-104
pp.94-104
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
This paper proposed a new method to evaluate service quality attribute of perceived service quality in public sectors, using triangle fuzzy numbers and hamming distance Our method measured the ratio of the expected and perceived service for the customers'
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